So FedEx messed up my friend's iPhone 5...

Discussion in 'iPhone' started by natwister2003, Sep 21, 2012.

  1. natwister2003 macrumors regular

    Joined:
    Nov 27, 2010
    #1
    She ended up calling me to tell me how apparently FedEx dropped a box on her iPhone 5 package and it destroyed both the carton box and the iPhone box. Her dad told her how the FedEx guy said that he could give back the phone and they would be able to give them a new one because it was their fault, but he decided to keep it to see what my friend said. She sent me this picture and it's all bent :p Judging by the white marks next to the volume button, I'm not sure if the box did that or it was "scuffgate" :)rolleyes:). Her volume buttons don't work either.

    Since she ordered it online, could she just go to the Apple Store, or does she have to ship it back? I can probably get more pictures because I'm going to meet up with her soon :D

    [​IMG]
     
  2. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #2
    At this point, the best thing to do is just file a claim with FedEx.
     
  3. albertxp06 macrumors regular

    Joined:
    Oct 11, 2011
    Location:
    California
    #3
    Go into an Apple Store or send it in ASAP.
    If you can't do either of those, call Apple Care and tell them there's a defect (hopefully they'll assume it's a manufacturing error). That way, should you ever stop by an Apple Store, they'll have a note that your phone was damaged early on and you didn't cause it.

    Happened to me last year with cracked glass and Apple replaced it immediately on the spot
     
  4. freedevil macrumors 6502a

    freedevil

    Joined:
    Mar 7, 2007
    #4
    Only the shippee can file a claim, ergo Apple.
     
  5. AFDoc macrumors 68030

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #5
    If you accepted an obviously damaged box you may not be covered. I don't know how that works but you are to inspect all shipments before the are received. I would look into that if I were you.
     
  6. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #6
    The recipient can, as well. Ideally, her dad should have refused delivery. But now that he accepted, there's really not much left to do. Try Apple, maybe, but they may say take it up with FedEx.
     
  7. freedevil macrumors 6502a

    freedevil

    Joined:
    Mar 7, 2007
    #7
    No you cannot file a claim. Go ahead and try. Fedex will tell you to contact Apple. Fedex is liable to the shipper and not you.
     
  8. natwister2003 thread starter macrumors regular

    Joined:
    Nov 27, 2010
    #8
    So, she just got off the phone with Apple and they're sending her return labels and all so that she can ship the phone back, and they'll send her a replacement on the "fast delivery option available." At least you know the customer service is spot on, haha.
     
  9. natwister2003 thread starter macrumors regular

    Joined:
    Nov 27, 2010
    #9
    Here are some more pictures of how the phone looks. I think it's pretty hilarious how this happened.

    [​IMG]

    [​IMG]
     
  10. mykelala01 macrumors 6502

    mykelala01

    Joined:
    May 17, 2009
    #10
    He should refuse the shipment and get exception. But I cant blame him if he is excited to receive his iphone.
     
  11. GeeSixx macrumors regular

    GeeSixx

    Joined:
    Sep 27, 2011
    Location:
    California
    #11
    Damn, dude that is rough. I'd take it up with FedEx.
     
  12. expertzero macrumors newbie

    Joined:
    Sep 20, 2012
    #12
    so a box within a box was dropped and the iphone was bent lol

    and she still took the iphone huh.
     
  13. rotobadger macrumors 65816

    rotobadger

    Joined:
    Sep 18, 2007
    #13
    Looking at the first picture I'd say maybe her cat bit her on the hand.
     
  14. MMM.PWR macrumors 6502

    MMM.PWR

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    Sep 21, 2009
    Location:
    Chicago
  15. realeric macrumors 6502a

    realeric

    Joined:
    Jun 19, 2009
    Location:
    United States
    #15
    +1. The boxes protect the phone very well. I'm sorry but I can't trust OP's friend. I guess she might accidentally sit on the phone. :cool:
     

    Attached Files:

  16. SavMBP15 macrumors 6502

    Joined:
    Mar 26, 2010
    #16
    First off, your "friend" (funny how there are so many posts about people's friends who do stupid things) should have NEVER accepted delivery.

    Did the FedEx deliveryman note the box was damaged on delivery? If not your friend might be up a creek without an iPhone 5.
     
  17. Shasta McNasty macrumors 6502a

    Shasta McNasty

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    Jan 5, 2010
    Location:
    Southern Cali
    #17
    At least she isn't a victim to "scuffgate" it seems...
     
  18. roxxette macrumors 68000

    roxxette

    Joined:
    Aug 9, 2011
    #18
    Curved glass prototype !
     
  19. gfasciana macrumors newbie

    Joined:
    Sep 23, 2012
    #19
    My phone looks exactly the same way and the volume buttons don't work either. My box cam in perfect though. Def a hiccup in the manufacturing. I can gaurenttee u dropping it did not bend the Frame of the phone
     
  20. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #20
    The phone completely works minus the volume buttons? The screen isn't even damaged? I'd sell it on eBay as a prototype or physic-defying spectacle lol. Put up a picture with the screen on.
     
  21. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #21
    That was a dumb move to accept the package without inspection.
     
  22. Dr McKay macrumors 68040

    Dr McKay

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    Aug 11, 2010
    Location:
    Kirkland
    #22
    Wow what does the screen look like with that curve? Is it smashed?
     
  23. Neverbepeace macrumors 6502a

    Neverbepeace

    Joined:
    Jan 14, 2009
    Location:
    New York
    #23
    [​IMG]

    Holding out judgement until pics of both boxes (Fedex box and apple box) are provided:)
     
  24. SellYourMacBook macrumors member

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    Feb 18, 2012
  25. roxxette macrumors 68000

    roxxette

    Joined:
    Aug 9, 2011
    #25
    [​IMG]
     

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