Basically, I had to send my Macbook Pro in because the keyboard was unresponsive. I was pretty certain it was a PCB problem as it only affected some keys and not the others. Anyway, I called and the lady told me I was out of 90 day complimentary phone support ... Lol. What the hell is complimentary phone support? In any event, I wasn't charged, I just found it funny that they actually charge some people for phone support. Well aren't they making a killing. Handled it nicely though, sent me a box to return my Macbook Pro in and they paid for postage. It's times like these that made me wish I had an Apple store near me. I'm stuck using my crappy work laptop for all my mobile computing needs.