I've been trying to order a 16GB Refurb online, I have a discount through work and it said under the offers page that you get $25 off any online orders, but for some reason when I get to the rate plans I get a screen of text that said, something like, service plan not available in your zip code or you cannot purchase do to provider restictions. I'm unable to complete the transaction. I stopped down to my local AT&T store and was told refurbs are for new customers only! At that point I had another worker gang up on me and proceed to explain that I don't know what I'm talking about. Any truth to this? Or were they lying through there teeth?