For Apple machines: desktops and laptops, regardless if it were refurbished or new, Apple first tries to repair the product. They do not up front give you a new machine. Usually for laptops, they send the notebook in unless if it were a simple repair. For desktops, the Applestore tries to fix it there if they have the parts on hand. If they don't, they usually order it and still repair it at the store. Under extreme circumstances, apple replaces the machine.