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So my digital picture frame exploded....

T

todd2000

macrumors 68000
Original poster
Nov 14, 2005
1,632
34
Danville, VA
Well not quite, but I think the battery is about to. I got a very nice Philips HD digital picture frame for Christmas. I haven't used it too much since, because it shares an outlet with my Printer, and I really have no where else to plug it in. Anyway I decided to plug it in a little while ago, and the screen looked like this.

(click to enlarge)
DSC03143.jpg


I didn't know what could have happened, since it was basically siting on my desk for 7 months. I didn't see how the LCD could have been damaged. It almost looked like something was pressing on the screen from behind.

SO since it was already out of warranty, and being the good little geek that I am I took it apart, and found this:

(click to enlarge)
DSC03145.jpg


That doesn't look right does it?

Turns out that the battery (at least I assume it's the battery) behind the LCD is bulging, and pushing on the back of the LCD.

Here is a pic of the battery (I think):

(click to enlarge)
DSC03146.jpg


So is that the battery? What would cause it to do that? What should I do now? It only had a 90-Day warranty, but this is kinda unusual, do you think I could get a new frame or a repair out of Philips, by claiming it might be a fire hazard or something? I don't really need the battery, since it's going to be plugged in all the time. I could probably just take the battery out, but I shouldn't have to. What would you do?
 
Call Phillips, send them the photos, let them know. It might be a part of a bigger problem that they need to know about, ie a soon-to-be-pending lawsuit. They should still replace it. If not, I'd consider getting a new one, and a different brand at that.
 
Out of warranty maybe, but that's a serious battery issue and Phillips needs to know about it. They might even ship you a replacement battery. And if enough people have this problem there could even be a recall.
 
raggedjimmi said:
Out of warranty maybe, but that's a serious battery issue and Phillips needs to know about it. They might even ship you a replacement battery. And if enough people have this problem there could even be a recall.
Click to expand...

Your post, and your sig. kinda contradict each other, what should I do? :)

Seriously though, I guess I'll call Philips, but they probably won't be happy that I took it apart.
 
I was wrong it has a 1 year warranty, so Im gonna call them tomorrow, and just play dumb, like I don't know what the problem is. I'll just say "I turned it on and the picture looks like crap," and see what they say.
 
LOL I just called them, and they wanted me to reformat the frame with the software that came with it (as if that would make a difference.) I said "I have a Mac", to which she responded "Well that won't work, well ship you a new one" :) I just thought it was funny. To her credit she did admit that the "reformat" probably wouldn't make a difference. :)
 
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