So my macbook cable melted

Discussion in 'MacBook Pro' started by LondonGooner, Nov 5, 2007.

  1. LondonGooner macrumors regular

    Joined:
    Oct 14, 2006
    #1
    im not too happy about this at all, its melted near to end similar to how this picture looks
    http://www.appledefects.com/?p=285

    Any advice on how to go forward with this?
    Im out of warranty. However Im planning to go to the mac shop tomorrow and demand a replacement, or i will be going to the small claims court (i live in the UK). Im a huge apple fan, but this is potentially a serious fire hazard. If I have to pay £100 for the cable, it will also mean no iPhone for me on friday (im on a tight budget after also buying leapord & an iPod touch last week).

    Usually apple are excellent, so i hope they sort this mess out.
    This is not the only complaint i have with my macbook. Since i got my macbook, the top and the bottom were not inline but i was assured by people on the forum that this was common & i didnt find it a problem. However this has recently caused the bottom of my mac to have a crack on it.
    I also faced the random shutdown problems last year.

    I love my macbook however im getting a bit annoyed by all these problems; mainly because its preventing me from play world of warcraft. thanks for listening to my rant :D

    Ill post details of my apple store visit tomorrow & pics of the melted cable/cracked macbook later

    One thing to note, my cable only started to overheat once i installed leopard on friday. coincidence???
     
  2. hankolerd macrumors 6502

    hankolerd

    Joined:
    Sep 19, 2007
    Location:
    Seattle, WA
    #2
    I would hope they would cover that. but I have no experience with that at all. Good luck!:apple:
     
  3. whooleytoo macrumors 603

    whooleytoo

    Joined:
    Aug 2, 2002
    Location:
    Cork, Ireland.
    #3
    We have two MacBook Pros in our office and one adaptor died and the other melted, though at the opposite end of the cable to that pictured.

    I'm similarly out-of-warranty; but I'm interested to hear how you'll get on.
     
  4. LondonGooner thread starter macrumors regular

    Joined:
    Oct 14, 2006
    #4
    im very hopeful for a free replacement. a radio show i listen to, the DJ took in 2 broken iPods (one in and one out of warranty) & both were replaced free. Im going to look for the genius he mentioned by name on the radio, sounds like a good guy :D
     
  5. Marky_Mark macrumors 6502a

    Marky_Mark

    Joined:
    Sep 30, 2005
    Location:
    UK
    #5
    A bit off topic, but why a touch AND a phone? No wonder money's tight! :p
     
  6. jellomizer macrumors 6502

    jellomizer

    Joined:
    Sep 12, 2006
    Location:
    Upstate NY
    #6
    Is this the reason why I cannot find an 85watt power supply anywhere. I went to the Apple Store, none were available, CompUSA nope, Bestbuy Nadda, the Castle Computer (use to the be the only good apple retailer... Out of buisness :mad:)
     
  7. jgoldin macrumors newbie

    Joined:
    Aug 4, 2008
    #7
    Melted Power Supply Cord

    I had the same problem yesterday. When I went into the Apple store in downtown Chicago, they told me that they were aware of the problem, but since there was no recall I would have to pay for my own replacement power supply. When I told them that I felt it was a fire hazard the guy shrugged his shoulders and told me they wouldn't pay for it because they had not issued a recall. As I got in line, with a lot of other customers to buy the new replacement, and then started telling the clerk that I wasn't happy. She had the same response, but when I told her that I thought Apple should pay. If it had just stopped working, I would have paid, but stopping working and almost burning my house down, I thought that should be on Apple. When I started to say that a little louder, one of the more senior sales people pulled me out of line, and gave me a free replacement to stop me from making a fuss in the line about something that could prohibit other sales.
     
  8. pinktank macrumors 6502

    Joined:
    Apr 5, 2005
    #8
    As demonstrated by the poster above, it depends on your attitude and who you get to talk to
     
  9. erikistired macrumors 6502

    erikistired

    Joined:
    Apr 21, 2006
    Location:
    (770)
    #9
    i pulled my adapter from my bag today and could see bare wires and didn't use it and called apple immediately. i'm exactly 1 month out of warranty, and they told me i had to buy a new one. i'm going to talk to the store i bought my macbook pro from first, and if they insist i have to purchase one i'm going to contact the ftc and see if the government would like to institute a recall because things that burn are an obvious hazard. so i guess we'll see what happens. i hate using my wife's dell, it feels like taking a step back. but honestly, if this is how they are going to play it, i don't know how much i'll be willing to buy another macbook, as much as i love mine. i know how that sounds, but this is obviously a known problem, and they changed the new version of the 85w adapter to try and combat the problem. to dig in your feet and charge a loyal customer for something you know is broke is ridiculous.

    that sounds less like attitude and more like willingness to cost the apple store future sales. ;)
     
  10. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #10
    Try doing this when a seam on some shirt you buy breaks. They'll just kick you out.

    Apple cares about customers, but you making a scene makes you very immature.

    And nice mega bump.
     
  11. whooleytoo macrumors 603

    whooleytoo

    Joined:
    Aug 2, 2002
    Location:
    Cork, Ireland.
    #11
    Well, if that shirt could potentially start a fire or electrocute me, I think I'd make a fuss over that too! ;)
     
  12. jgoldin macrumors newbie

    Joined:
    Aug 4, 2008
    #12
    I can't say that I would make a scene over a seam on a shirt, but a known fire hazard is a bit different. I don't make a practice of complaining until I get free replacements, but you have to admit that this is something that Apple should doing a full scale recall on. The first time someone's house burns down, and someone perish's in that fire Apple will think that a recall was the cheap option.
     
  13. creator2456 macrumors 68000

    creator2456

    Joined:
    Jul 10, 2007
    Location:
    Chicago
    #13
    I got mine replaced right when Apple switched from the larger 85W to the smaller 85W. My wire hadn't even scorched, just started to show through and the got me a new one right away. I have had nothing but good experiences with Apple and in-store returns (multiple MM, 85W adapter, iPod Shuffles).

    Oakbrook, IL store btw.
     

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