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So my new iPad Pro 12.9 just died for no reason..

Z

Zanosuke

macrumors newbie
Original poster
Nov 8, 2018
5
2
Recieved my first iPad ever yesterday; an iPad Pro (12.9,256 GB, SG) with all the accessories (pencil/smart keyboard and first impressions couldn't have been better. Spent a couple hours setting it up (installing apps, games ect) and went to sleep with 50 % (turned it off). Woke up, turned it on, did some browsing, folded it into the cover so it went to sleep and put it on my desk while I did some school work on my main comp. After one hour I took a break and opened the cover, no reaction. Pressed the power button, no reaction. Tried to force it to reboot, no reaction. Tried to plug into to the wallsocket, no reaction at all (no symbol, nothing)..

So after that I spent over two hours with Apple support (in Sweden) and first they were gonna use one of two uses of my new Apple Care+ and I was like hell no, this must be a hardware fault if it just dies randomly. Had to talk to two other people before they made a recall-errand so gonna send it back on monday and wait a few weeks before a new arrives.. So hope this isn't some widespread issue and that you have better luck then me!!

Chacocliff said:
If it's like the iPhone X, it is volume up, then down, and hold the power button.
Click to expand...

BIG UPDATE GUYS!! WTH?! I unpacked it from my return box just to try this combination and got an Apple logo! But it had almost no battery left which was strange since it have been dead like a brick since this morning. Anyhow, it accepted charge now and so far, no problems! Huge tnx for the suggestion! Wish the support guy had given me the right reboot-code so I could have skipped this stressful day!
 
Last edited:
Did you try holding Power/Volume Down for 10-15 seconds to force a reboot?
 
krizko said:
Did you try holding Power/Volume Down for 10-15 seconds to force a reboot?
Click to expand...
According to the support there was a new combination for the new modell; short press Volume down, then up and then hold Power but I just tried your way too. Didn't work :(
 
Zanosuke said:
According to the support there was a new combination for the new modell; short press Volume down, then up and then hold Power but I just tried your way too. Didn't work :(
Click to expand...

Figured as much, but you never know as I had a similar issue when I first got my iPhone X (last year) and was unable to reboot it before figuring out this button combo.

Worth a shot though.

Sorry to hear about the issues on your new device.
 
I can really understand that you are so angry you had to sign up to this forum and post about :)
I think it is shameful the iPad did not give a message it was about to self-terminate.

On the other hand, you are one of the very..very few unlucky owners, this happens to,
I really hope you are not chosen to have your device exchange for at least 6 times, to get a perfect one like some other unlucky users have had o_O

You will probably have to wait a bit, but receive a replacement.
 
Marzel said:
Honestly, since you have 14 days to return or exchange it there is no reason to even try and troubleshoot. Just send it back and ask for a new one.
Click to expand...

That's the current plan. They created a recall/return-errand so I will send it back on monday but I have to wait until 23-30 nov for a new one because of supply/demand.
 
Zanosuke said:
That's the current plan. They created a recall/return-errand so I will send it back on monday but I have to wait until 23-30 nov for a new one because of supply/demand.
Click to expand...

To me that is completely unacceptable. You shouldn’t have to be put at the end of the line in this case. They should be sending you a new one either from store stock or at the very least at the front of the line for ones that are being manufactured right now. You already waited in a line once...shouldn’t make you wait twice.
 
I agree with returning it within the 14 day return policy, and this item again tells me that by my always buying where i can first inspect and setup my iPads is a wise idea.
 
largefarrva said:
To me that is completely unacceptable. You shouldn’t have to be put at the end of the line in this case. They should be sending you a new one either from store stock or at the very least at the front of the line for ones that are being manufactured right now. You already waited in a line once...shouldn’t make you wait twice.
Click to expand...

Yeah I agree. I still hope that's what gonna happen. Just talked to the return carrier and they will arrive tomorrow so that's quicker then originally planned at least..

digitalcuriosity said:
I agree with returning it within the 14 day return policy, and this item again tells me that by my always buying where i can first inspect and setup my iPads is a wise idea.
Click to expand...

Yeah I will prob. do that in the future if this doesn't resolve quickly enough.
 
digitalcuriosity said:
I agree with returning it within the 14 day return policy, and this item again tells me that by my always buying where i can first inspect and setup my iPads is a wise idea.
Click to expand...

Wouldn't have helped him in this case though.. since it was working at first ;)
 
Zanosuke said:
According to the support there was a new combination for the new modell; short press Volume down, then up and then hold Power but I just tried your way too. Didn't work :(
Click to expand...
If it's like the iPhone X, it is volume up, then down, and hold the power button.
 
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Sorry that happened to you, hopefully your replacement has no issues. Sounds like just bad luck, which shouldn't happen. I have found on mine I have to really hold the power button down longer then usual to turn on, which surprised me as it has never been that way before, but sounds like you tried all of the steps and it still doesn't work.
 
DNichter said:
Bummer. They have stock in stores, bring it back and they'll replace.
Click to expand...

Yeah I have to agree. If OP is near a Swedish Apple Store, take it there for immediate replacement. They keep a little bit of stock on hand for replacements even if they are out of stock for retail sale. This will be much faster than waiting weeks.
 
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Chacocliff said:
If it's like the iPhone X, it is volume up, then down, and hold the power button.
Click to expand...

BIG UPDATE GUYS!! WTH?! I unpacked it from my return box just to try this combination and got an Apple logo! But it had almost no battery left which was strange since it have been dead like a brick since this morning. Anyhow, it accepted charge now and so far, no problems! Huge tnx for the suggestion! Wish the support guy had given me the right reboot-code so I could have skipped this stressful day!
 
  • Like
Reactions: eagleglen and Lobwedgephil
Zanosuke said:
BIG UPDATE GUYS!! WTH?! I unpacked it from my return box just to try this combination and got an Apple logo! But it had almost no battery left which was strange since it have been dead like a brick since this morning. Anyhow, it accepted charge now and so far, no problems! Huge tnx for the suggestion! Wish the support guy had given me the right reboot-code so I could have skipped this stressful day!
Click to expand...

The good old random black screen bug, been around for years now. Quite unbelievable tha Apple haven’t been able to fix it. Had it a few times with every device since the iPhone 5, even my XS Max about 2 days after I got it. Luckily the reset always fixes it.
 
Zanosuke said:
BIG UPDATE GUYS!! WTH?! I unpacked it from my return box just to try this combination and got an Apple logo! But it had almost no battery left which was strange since it have been dead like a brick since this morning. Anyhow, it accepted charge now and so far, no problems! Huge tnx for the suggestion! Wish the support guy had given me the right reboot-code so I could have skipped this stressful day!
Click to expand...
That is the correct order for the hard reset. I'm glad it worked for you!
 
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