Software update burned apple logo into my screen

Discussion in 'Apple Watch' started by dgnr8, Sep 22, 2017.

  1. dgnr8 macrumors member

    Joined:
    Nov 13, 2010
    #1
    i have been having screen issues with my watch, but the update I did yesterday burned the Apple logo into my screen. 24 hours later and it is still there.

    Did anyone else have this problem?
     
  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    So you're saying after you did a Software update with the Apple Watch, the Apple logo is permanently burned into the OLED display? Can you Post a picture capturing the image? I have never heard of this before, especially given the millions of Apple Watch users that likely update their Apple Watch and not reported anything similar.
     
  3. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #3
  4. perezr10 macrumors 6502a

    Joined:
    Jan 12, 2014
    Location:
    Monroe, Louisiana
    #4
    Is that an original 1st gen? How long did your update take?
     
  5. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #5
    First gen and I let it go overnight, just woke up to it updated so I don’t know. Dealing with Apple on the phone and the consistent message is too bad you are out of warranty. I’m sending it in anyway to see what the issue is.

    I bought the watch in December 2015, it’s not even 2 years.
     
  6. kristiguin macrumors member

    kristiguin

    Joined:
    Oct 18, 2015
    #6
    Dumb question for you - have you powered it completely down and back on? I wonder if that might clear it...
     
  7. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #7
    Yup, unpaired and all. Apple Canada to the rescue. I originally spoke to the American call centre and they said I’m out of luck. Called back and spoke to the Canadian call centre and the rep had no problems arranging for a free repair. I should get the box to send it in this week.
     
  8. perezr10 macrumors 6502a

    Joined:
    Jan 12, 2014
    Location:
    Monroe, Louisiana
    #8
    I doubt they repair it. They’ll probably send you a replacement. Maybe even a Series 1.
     
  9. iceman_60 macrumors newbie

    Joined:
    Sep 28, 2017
    #9
    Same OLED burnin for me since 3 month and Apple don't want to repair it... Reclaim 229€ out of warranty repair!
    Bought the watch in may 2015 @ Apple Store online

    IMG_3326.jpg
     
  10. dgnr8 thread starter macrumors member

    Joined:
    Nov 13, 2010
    #10
    They replaced for series 1. I am very happy.
     

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9 September 22, 2017