Hi All, Hi Al! The Software update utility on my Intel iMac doesn't work at home after the software has been updated in the Apple Store. Only a re-install of the OS X gets it up and running - as advised by AppleCare. Twice now, first when I got the machine then again when it had a repair and now it's got to go in again I'm worried that it will happend a third time. Got to be a reason for it! Something they do in-store (or don't do). Software update advises that I don't have an internet connection but I can get iTunes, etc. Two long stints on the phone to Applecare exhausted every knowledge base idea except Archive and Install. Anyone else had software updated at an Apple Store and found Software Update disabled when they got home? Should I just ask them to leave it alone? It's going in this time as there's a 1/4 inch gap at the top of the screen so they shouldn't need to do any software updates.