software update not working help

[gia1]

Hi guys! I have a macbook pro with mac os x 10.5.8 and when i click on the Software Update in the apple menu bar i get this error "The application Software Update quit unexpectedly." how can i fix this so that i can check for updates thanks for any help.

 

[simsaladimbamba]

Did you restart and try again? Does it also happen in another, even temporarily created, user account?

To edit your thread title to a descriptive one, to get a knowledgable audience and help making the thread easier to find for people looking for the same information, just click on the

button on the bottom right of your original post and then click the

button below your message.

 

[gia1]

Did you restart and try again? Does it also happen in another, even temporarily created, user account?

To edit your thread title to a descriptive one, to get a knowledgable audience and help making the thread easier to find for people looking for the same information, just click on the Image button on the bottom right of your original post and then click the Image button below your message.

i didn't try creating an other user account will give that a try,but i restarted the mac several time but still the same thing.Also this was given to me so i dont know much about mac's and i dont have the cd's that came with it thanks for your help.

 

[gia1]

Creating a user account didn't work still the same problem.

 

[simsaladimbamba]

Can you post a crash report? It should be accessible from that message you got.

 

[gia1]

Can you post a crash report? It should be accessible from that message you got.

Ok how do i copy/paste the crash report?

 

[simsaladimbamba]

Ok how do i copy/paste the crash report?

You click on the REPORT button, select the big junk of text, looks like this

Process: System Preferences [3647]
Path: /Applications/System Preferences.app/Contents/MacOS/System Preferences
Identifier: com.apple.systempreferences
Version: 7.0 (7.0)
Build Info: SystemPrefsApp-1750100~19
Code Type: X86-64 (Native)
Parent Process: launchd [185]

Date/Time: 2012-09-03 15:11:58.011 +0200
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000030
Crashed Thread: 6

.....

and press CMD+C and post it in here via CND+V.
Maybe use the

button first (above the text entry field for your next post here) and paste the text between the [CODE] [/CODE] tags, thus it is easy to scroll and view.
It looks like this:
[CODE]Process: System Preferences [3647]
Path: /Applications/System Preferences.app/Contents/MacOS/System Preferences
Identifier: c.....
[/CODE]
which results in this:

Process:         System Preferences [3647]
Path:            /Applications/System Preferences.app/Contents/MacOS/System Preferences
Identifier:      c.....

 

[gia1]

Process: Software Update [143]
Path: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Identifier: com.apple.SoftwareUpdate
Version: ??? (???)
Build Info: SoftwareUpdate-1820000~1
Code Type: X86 (Native)
Parent Process: launchd [76]

Interval Since Last Report: 94774 sec
Crashes Since Last Report: 26
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 6

Date/Time: 2012-09-04 18:10:33.531 -0400
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 93589C11-B6F8-4AAE-9B19-F968D3719FE4

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x0000000000075df0
Crashed Thread: 0

Thread 0 Crashed:
0 dyld 0x8fe13b9d ImageLoaderMachO:reFetch(int, unsigned long long, ImageLoader::LinkContext const&) + 109
1 dyld 0x8fe14be4 ImageLoaderMachO::ImageLoaderMachO(char const*, int, unsigned char const*, unsigned long long, unsigned long long, stat const&, ImageLoader::LinkContext const&) + 628
2 dyld 0x8fe05bec dyld::loadPhase5open(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 1036
3 dyld 0x8fe05f71 dyld::loadPhase4(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 161
4 dyld 0x8fe06445 dyld::loadPhase3(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 773
5 dyld 0x8fe069ac dyld::loadPhase1(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 156
6 dyld 0x8fe06a73 dyld::loadPhase0(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 67
7 dyld 0x8fe06bd2 dyld::load(char const*, dyld::LoadContext const&) + 130
8 dyld 0x8fe06df8 dyld::libraryLocator(char const*, bool, bool, char const*, ImageLoader::RPathChain const*) + 72
9 dyld 0x8fe0f22d ImageLoader::recursiveLoadLibraries(ImageLoader::LinkContext const&, ImageLoader::RPathChain const&) + 557
10 dyld 0x8fe1057e ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 62
11 dyld 0x8fe051ae dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 158
12 dyld 0x8fe07acf dyld::_main(mach_header const*, unsigned long, int, char const**, char const**, char const**) + 2831
13 dyld 0x8fe01872 dyldbootstrap::start(mach_header const*, int, char const**, long) + 818
14 dyld 0x8fe01037 _dyld_start + 39

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00075dfc ebx: 0x8fe13b44 ecx: 0x8fe31e44 edx: 0x0002b000
edi: 0x00032540 esi: 0x0003787c ebp: 0xbfffb098 esp: 0xbfffb030
ss: 0x0000001f efl: 0x00010206 eip: 0x8fe13b9d cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00075df0

Binary Images:
0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <458eed38a009e5658a79579e7bc26603> /usr/lib/dyld