software update not working help

Discussion in 'Mac Basics and Help' started by gia1, Sep 4, 2012.

  1. gia1, Sep 4, 2012
    Last edited: Sep 4, 2012

    gia1 macrumors newbie

    Joined:
    Jan 11, 2009
    #1
    Hi guys! I have a macbook pro with mac os x 10.5.8 and when i click on the Software Update in the apple menu bar i get this error "The application Software Update quit unexpectedly." how can i fix this so that i can check for updates thanks for any help.
     
  2. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #2
    Did you restart and try again? Does it also happen in another, even temporarily created, user account?

    To edit your thread title to a descriptive one, to get a knowledgable audience and help making the thread easier to find for people looking for the same information, just click on the [​IMG] button on the bottom right of your original post and then click the [​IMG] button below your message.
     
  3. gia1 thread starter macrumors newbie

    Joined:
    Jan 11, 2009
    #3
    i didn't try creating an other user account will give that a try,but i restarted the mac several time but still the same thing.Also this was given to me so i dont know much about mac's and i dont have the cd's that came with it thanks for your help.
     
  4. gia1 thread starter macrumors newbie

    Joined:
    Jan 11, 2009
    #4
    Creating a user account didn't work still the same problem.
     
  5. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #5
    Can you post a crash report? It should be accessible from that message you got.
     
  6. gia1 thread starter macrumors newbie

    Joined:
    Jan 11, 2009
    #6
    Ok how do i copy/paste the crash report?
     
  7. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #7
    You click on the REPORT button, select the big junk of text, looks like this
    and press CMD+C and post it in here via CND+V.
    Maybe use the [​IMG] button first (above the text entry field for your next post here) and paste the text between the [CODE] [/CODE] tags, thus it is easy to scroll and view.
    It looks like this:
    [CODE]Process: System Preferences [3647]
    Path: /Applications/System Preferences.app/Contents/MacOS/System Preferences
    Identifier: c.....
    [/CODE]
    which results in this:
    Code:
    Process:         System Preferences [3647]
    Path:            /Applications/System Preferences.app/Contents/MacOS/System Preferences
    Identifier:      c.....
    
     
  8. gia1 thread starter macrumors newbie

    Joined:
    Jan 11, 2009
    #8
    Process: Software Update [143]
    Path: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
    Identifier: com.apple.SoftwareUpdate
    Version: ??? (???)
    Build Info: SoftwareUpdate-1820000~1
    Code Type: X86 (Native)
    Parent Process: launchd [76]

    Interval Since Last Report: 94774 sec
    Crashes Since Last Report: 26
    Per-App Interval Since Last Report: 0 sec
    Per-App Crashes Since Last Report: 6

    Date/Time: 2012-09-04 18:10:33.531 -0400
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: 93589C11-B6F8-4AAE-9B19-F968D3719FE4

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: 0x000000000000000a, 0x0000000000075df0
    Crashed Thread: 0

    Thread 0 Crashed:
    0 dyld 0x8fe13b9d ImageLoaderMachO::preFetch(int, unsigned long long, ImageLoader::LinkContext const&) + 109
    1 dyld 0x8fe14be4 ImageLoaderMachO::ImageLoaderMachO(char const*, int, unsigned char const*, unsigned long long, unsigned long long, stat const&, ImageLoader::LinkContext const&) + 628
    2 dyld 0x8fe05bec dyld::loadPhase5open(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 1036
    3 dyld 0x8fe05f71 dyld::loadPhase4(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 161
    4 dyld 0x8fe06445 dyld::loadPhase3(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 773
    5 dyld 0x8fe069ac dyld::loadPhase1(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 156
    6 dyld 0x8fe06a73 dyld::loadPhase0(char const*, dyld::LoadContext const&, std::vector<char const*, std::allocator<char const*> >*) + 67
    7 dyld 0x8fe06bd2 dyld::load(char const*, dyld::LoadContext const&) + 130
    8 dyld 0x8fe06df8 dyld::libraryLocator(char const*, bool, bool, char const*, ImageLoader::RPathChain const*) + 72
    9 dyld 0x8fe0f22d ImageLoader::recursiveLoadLibraries(ImageLoader::LinkContext const&, ImageLoader::RPathChain const&) + 557
    10 dyld 0x8fe1057e ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 62
    11 dyld 0x8fe051ae dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 158
    12 dyld 0x8fe07acf dyld::_main(mach_header const*, unsigned long, int, char const**, char const**, char const**) + 2831
    13 dyld 0x8fe01872 dyldbootstrap::start(mach_header const*, int, char const**, long) + 818
    14 dyld 0x8fe01037 _dyld_start + 39

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00075dfc ebx: 0x8fe13b44 ecx: 0x8fe31e44 edx: 0x0002b000
    edi: 0x00032540 esi: 0x0003787c ebp: 0xbfffb098 esp: 0xbfffb030
    ss: 0x0000001f efl: 0x00010206 eip: 0x8fe13b9d cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00075df0

    Binary Images:
    0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <458eed38a009e5658a79579e7bc26603> /usr/lib/dyld
     

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