software update problem

[Eugene L.]

Please help! ><
I don't know why my mac is weird about update ==a
I update my mac for EFI Firmware 2.0 but when I finished it with booting,
nothing change. when I click 'check for update', the option to update
EFI Firmware keep appear.

I have the same problem for my word for mac 2011.
even if I installed the update and it said successful, nothing is change
in "about word last update" My mac version is 10.6.7.

Please help me how to resolve this! I googling this but find nothing
Thanks

 

[Gregg2]

Please describe the steps you are taking to install an update.

 

[Eugene L.]

^

I tried 2 ways.
first way: I just check software update and it says
"software update are available for your computer. do you want to download and install them?" if I click show details, I can find "EFI Firmware 2.0"
so I click continue > Install update and it downloading 1 item. After finish downloading, my mac tells me to restart the computer if I want to install the update (EFI Firmware) then I click ok. after the update finished, I check for update once again it still says that I need to update the Firmware T___T

2nd way:
I download the software from mac website and install it. but I find the same result as 1st way.

the same problem occurs on my word for mac 2011 too...
I never reinstall my OS and I've been using my computer just 6 month until now~

 

[Satori]

Do you get a progress bar for the firmware update when you restart your Mac?

 

[Eugene L.]

@Satori: Yes I got it. and it processed 'till finish...

 

[r0k]

Your Mac is only 6 months old, right? I think AppleCare is free for the first 90 days but it's still worth your time to call AppleCare, give them your serial number, tell them the problem you are having and see what they say. BTW I don't expect them to help you with the Office 2011 issue but they should be able to straighten out the EFI upgrade issue.

 

[bbazzahh]

Have you had a repair done lately?

 

[Eugene L.]

@r0k: I just think if I call apple centre, things going to be harder.
I never call apple centre before but if I call, they'll give a resolve way through phone
or it is me who must bring my apple to them? *sorry am newbie

@bbazzahh: I never repaired before..T^T

 

[JediMeister]

I'll save you the trouble of a call. See step 6 on this page. Are you pressing and holding the power button on startup until you hear the long beep? If not you are not installing the update correctly.

 

[Eugene L.]

I'll save you the trouble of a call. See step 6 on this page. Are you pressing and holding the power button on startup until you hear the long beep? If not you are not installing the update correctly.

I'm not pressing and holding the button because after updating, the mac restart
by itself and there was a long beep. Regarding step 6..there wasn't a progress bar under the logo because the gray screen just appear very slightly..
is it mean that my mac can't updating?