software updater not working

Discussion in 'Mac Basics and Help' started by djkylemurphy, Feb 4, 2010.

  1. djkylemurphy macrumors newbie

    Joined:
    Feb 4, 2010
    #1
    i cant seem to get the software updater to run. when i go to the software update it starts to run and a window pops up that says checking for new software and there is a progress bar as well. nothing happens from there, the progress bar never moves, nothing. i have tried to let it just run but even after a few hours later it still just says checking for new software. any suggestions? thanx

    oh yea... mac G5 running 10.5.6
     
  2. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #2
    First, check your internet connection. Is that working normally? If it is, try pinging the Apple software update server. I believe it's "swscan.apple.com". There are several ways to do this. If you're comfortable at a command line, you can simply open Terminal and type:
    Code:
    ping swscan.apple.com
    If you get a response from the server, great! You can also use the Network Diagnostics tool, which is a GUI frontend for ping and other tools.

    If that doesn't solve your issue, then... perhaps you have corrupted Software Update caches. This is easy to correct if it is indeed the cause, and is often overlooked as a solution. The caches are located in /Users/username/Library/Caches - in folders called Software Update and/or com.apple.SoftwareUpdate. If you find these folders, just delete them. Software Update will recreate them.
     

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