Sold my old iPhone about a month ago and the buyer is saying it still has my old iCloud email on it and they can not set iCloud up without me removing it from my iCloud? When i sold the phone, i did a total reset of all data and settings, how are my iCloud settings still on there? This is the message they sent... Hi there seems to be a problem I have is I have enabled find my iphone on the device and some how it seems to of locked its self it should be easily unlocked by entering your apple ID but it just doesnt seem to work after trying everything I gave apple a ring and the problem is that because its a second hand phone this phone is still on your icloud on find my iphone app. Could you kindly remove it for me? heres how go to www.icloud.com sign into your account then clock find my iphone, Then click on devices and click the iphone you have sold me, then click on devices again and next to the iphone you previously clicked on it should have a gray cross and by clicking this it will remove my iphone from your icloud. Without you doing this I can not get into this phone please could you do this for me ASAP and email me back so I know its done? Thanks for your time. Apart from these small issues the phone is perfectly mint. I have checked my iCloud and the old phone is not on there, just my new phone. Can the buyer just restore the iPhone back to factory settings? Thanks.