Sold machine with Mountain Lion new owner can't use it

Discussion in 'OS X Mountain Lion (10.8)' started by macmyworld, Nov 12, 2012.

  1. macmyworld macrumors regular

    macmyworld

    Joined:
    May 25, 2006
    Location:
    Minneapolis, MN
    #1
    I sold a 27" iMac that had Mountain Lion on it.

    Specifically:

    1. Purchased machine with Lion
    2. Upgraded to Mountain Lion
    3. Erased machine
    4. Reinstalled OS using Command-R
    5. Machine reinstalled Mountain Lion (didn't give me Lion as an option)

    Now the new person has the machine and Mountain Lion will not work since his new Apple ID does not show it as purchased.

    How can the new person get around this?

    Thanks
     
  2. aquaboy macrumors regular

    aquaboy

    Joined:
    Feb 17, 2011
    Location:
    UK
    #2
    Open App Store
    Log out your account
    Log into his account with his appleID
    Buy Mountain Lion
    Reboot, hold down option button
    recovery mode
    Format mac
    Connect to wifi
    Install ML using his appleID
     
  3. iVoid macrumors 65816

    Joined:
    Jan 9, 2007
    #3
    How exactly does ML not work or is it that he can't download ML from the Mac App Store?

    I've installed ML on several Macs and it never required me to login with the Apple ID the ML download is associated with to use ML after the install.

    But he won't be able to download ML again, since the download is tied to your ID.
     
  4. macmyworld thread starter macrumors regular

    macmyworld

    Joined:
    May 25, 2006
    Location:
    Minneapolis, MN
    #4
    Great question and I wish I had an answer. The guy is in Arizona and I am in Minnesota. He obviously has never owned a Mac before, so I can't get great info from him.

    When I sell a machine, I just make sure that the OS gets to the startup screen, never had this issue before, but never sold a machine using the restore feature.

    I know an install from a flash drive will not have this problem since it isn't tied to a App store account.
     
  5. iVoid macrumors 65816

    Joined:
    Jan 9, 2007
    #5
    Well, the only question I'd ask him is:

    What exactly does the computer not do for him?

    If it doesn't boot or allow him to setup the first user account for the first time, then that's an issue.

    If it boots and he can login, but it doesn't allow him to download ML from the app store (or the recovery partition), then he has to buy ML himself.
     
  6. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #6
    Sounds like maybe he is trying to reinstall the OS? He could boot from a 1GB USB key made with Apple recovery utility and use that to format the entire drive (not just Macintosh HD) and then a reboot would get him Lion that is tied to the serial number. I suppose if you advertised it as including Mountain Lion he has a legit beef and you could just refund him $20 to buy himself Mountain Lion.
     
  7. talmy macrumors 601

    talmy

    Joined:
    Oct 26, 2009
    Location:
    Oregon
    #7
    If the purchaser is near an Apple store, they should take it in. The store can reinstall Lion and should willingly do so since legally(?) the system cannot be sold with other than its original OS. This is a mess Apple got themselves into with their new "diskless" and Mac App Store OS distribution, so let them fix it!
     
  8. oneMadRssn macrumors 68040

    oneMadRssn

    Joined:
    Sep 8, 2011
    Location:
    Boston, MA
    #8
    I agree with the guy above.

    It does sound like he's trying to reinstall ML himself. I am 100% sure you can use ML fully without logging into your app store account, or logging in with an account other than the one it was purchased with.
     
  9. macmyworld thread starter macrumors regular

    macmyworld

    Joined:
    May 25, 2006
    Location:
    Minneapolis, MN
    #9
    Agreed and I learned my lesson to burn a DVD with the OS for machines I own (and potentially sell in the future).

    Thanks everyone for the replies!
     
  10. scarred macrumors 6502a

    Joined:
    Jul 24, 2011
    #10
    Agreed.

    Apple has sucked hard here, and it pissed me off quite good. Their support has been useless on the matter. In the end, thankfully I sold my last mac to my brother who lives near by, so he is lucky and gets to have all the Apps I buy. I honestly only wanted to transfer Mountain Lion and iLife to him, but I guess he gets everything. He won't be able to update the apps (needs my password), but whatever. He can buy his own apps with his apple id, and gets all of mine. Every so often I'll visit him and update the apps.
     
  11. Jim L macrumors regular

    Joined:
    Jul 16, 2011
    Location:
    The Piedmont, NC
    #11
    I agree with those here who say "Let Apple fix it". This situation is the result of their new soft-copy only policy.

    I am preparing to sell my old 24" 2008 iMac (still works perfectly, but the 2011 is so much faster!)

    I will follow macmyworld's lead and just burn a disc of OS X Mountain Lion. Unfortunately it takes a more expensive DVD to put it on. I was all ready to burn it last night and Disk Utility said my blank doesn't have enough room. I had to order one that has "DL" on the package. So if my buyer wants to erase the iMac and reload Mtn Lion it will be easy.
     

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