iPhone 8/Plus (solved) Back home from Laos

[kge420]

My friend has recently returned from Laos after 5 years. Her iPhone still thinks it’s in Laos when she try’s to make App Store purchases. Could this be due to her payment method being based in Laos? I’m not sure if that’s the case but I figure I need a starting point.
tia, Keith

 

[akash.nu]

Yes precisely. Also just because you have physically moved, doesn’t mean the AppStore will switch. There are various apps / services available only in certain countries.

 

[ericwn]

I’m not sure if it’s hanged but changing App Store countries used to be tricky and once you did it you lost all your purchased records. If you were to redownload something it would all of a sudden be missing.

 

[kge420]

I’ll concentrate on the App Store location. Thanks
Having her look at this.

Change your Apple Account country or region - Apple Support

Before you update your location, you must spend your account balance, cancel your subscriptions, and get a payment method for your new country or region.

support.apple.com

 

[kge420]

follow up:
the above instructions from Apple did the trick.