[SOLVED] FaceTime for Mac not working as expected. Wierd things happening...

[BlueHedgehog]

I have a problem with the new beta of FaceTime for Mac. Right now, all I can do with it is display a window of my webcam. I can't click on Preferences in the menu bar and I also notice that "Sign Out" is grayed out. I haven't entered an Apple ID because I wasn't prompted for one.

I have recently checked Apple Software Update and I have all updates installed. I also have OS X 10.6.4 installed.

Any ideas?

P.S.: Take a look at the attachment and you might be able to get what I mean.

 

[AnonMac50]

Well, you can't click on Sign out or Preferences until you actually sign in. However, as seeing you don't get prompted to sign in, that seems different. Seeing the screenshot, it seems that you don't get the rest of the window. Could you provide me with more information about your problem?

 

[BlueHedgehog]

Some info

If the FaceTime window isn't showing, then when I go to the menu bar and click about, i get the box. But when I close the about box, FaceTime quits.

If I do the same thing with the FaceTime window showing, FaceTime stays open.

 

[AnonMac50]

That's really weird.
Have you reinstalled it? Try uninstalling it with AppCleaner and removing all associated files, then reinstalling it.

If you already reinstalled it, then maybe you can test it on other systems. For example, install Snow Leopard on an external drive, and boot off that, then test it, does the problem remain? You can always report a bug to Apple by going to the menu bar, clicking FaceTime, then clicking "Provide FaceTime Feedback".

Hope this helps. Please share your results.

 

[PsstGreek]

Another weird thing also, if you take FaceTime out of the applications folder it won't work (at least for me). It gives an error saying "this isn't the right software" <--well something close to that.

 

[AnonMac50]

Another weird thing also, if you take FaceTime out of the applications folder it won't work (at least for me). It gives an error saying "this isn't the right software" <--well something close to that.

That is really weird. It works for me. Have you tried reinstalling?

If the FaceTime window isn't showing, then when I go to the menu bar and click about, i get the box. But when I close the about box, FaceTime quits.

If I do the same thing with the FaceTime window showing, FaceTime stays open.

Maybe if you did a Time Machine Backup, then installed 10.6.4 again, along with all other updates, that might work?

Hope this helps.

 

[PsstGreek]

That is really weird. It works for me. Have you tried reinstalling?

Yeah and I got the same issue. Maybe when it's out of beta all the bugs will be fixed.

 

[AnonMac50]

I hope so, I think it's got potential. I hope it gets integrated to iChat someday.

 

[BlueHedgehog]

Solved!

Hi guys! Sorry for not posting in this thread for a long time.

Anyway, I finally solved the sign-in problem by deleting the ".GlobalPreferences.plist" file in "/Users/YOURUSERNAME/Library/Preferences"

Also, no reinstall needed!

I got the solution from a thread in the official Apple Discussions support page. (I'm not sure whether I can post a URL to the thread)

 

[AnonMac50]

That's great! It's working perfectly?

I think you can post the link, but you might need to check the rules.

Also, I've been browsing the Apple FaceTime forums for several hours yesterday, so it's interesting that you found it.