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iPhone 12 Pro Max (SOLVED)Help deleting zombie app

C

cam30era

macrumors member
Original poster
Apr 27, 2021
36
9
Background: I deleted (temporarily) the Wemo app because it was misbehaving. Intention was to reboot and then reinstall app. Apparently I rebooted the device too soon, because now the Wemo app is dead. It shows as a kind of black & white frame on the icon. And while I can press & hold and tap delete, it does nothing on this zombie app anymore. In the App Store it still shows as installed, but when I tap "open" nothing happens. And it still shows in settings but doesn't respond to any inputs. I've tried resetting Ios settings, to no avail.
Suggestions appreciated.
 
Check the App Library and see if it’s in there and see if you can delete it from there.

Check iCloud storage in settings and if it’s in there too / try to delete it.

WEMO apps suck and always have. It’s by far the worst remote power switch app out there by far. Horrible.
 
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now i see it said:
Check the App Library and see if it’s in there and see if you can delete it from there.


WEMO apps suck and always have. It’s by far the worst remote power switch app out there by far. Horrible.
Click to expand...
Check the App Library and see if it’s in there and see if you can delete it from there.
(Yes, it's there and while it lets me "delete" it, it doesn't really delete it. Same symptoms persist)

Check iCloud storage in settings and if it’s in there too / try to delete it.
(No, it's not there. It only shows up as an app in "Settings" and the App store.)

Thanks for your suggestions. Much appreciated. And any other ideas, I'm all ears.
 
Yes, I have a backup. Unfortunately it made the latest backup after I created this problem.
 
Just stick the zombie on a dead folder and forget about it. It’s actually doing you a favor by disabling the Belkin plug. Time to move on to a better smart plug.
 
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now i see it said:
Just stick the zombie on a dead folder and forget about it. It’s actually doing you a favor by disabling the Belkin plug. Time to move on to a better smart plug.
Click to expand...
I use the Weno smart plug and it works great. I use the HomeKit version.
 
It’s the bs the po is experiencing that I’m talking about. Typical WEMO.
The hardware may be ok, but Belkin’s software (WEMO) is atrocious.
 
now i see it said:
It’s the bs the po is experiencing that I’m talking about. Typical WEMO.
The hardware may be ok, but Belkin’s software (WEMO) is atrocious.
Click to expand...
The HomeKit version does not use the Wemo app. So for me it has worked really well.
 
now i see it said:
Just stick the zombie on a dead folder and forget about it. It’s actually doing you a favor by disabling the Belkin plug. Time to move on to a better smart plug.
Click to expand...
Thanks for the suggestion. While I've found an app (WSwitch) that works for controlling the lights, I still need the Wemo app if I want to make any changes to the schedules. So I need to find a way to fully delete it, so that I can install it again. And I'm committed to too many of these Wemo switches to change horses now. But I do agree about the buggy nature of the Wemo app. In this case though, I take responsibility for rebooting my device before giving the OS adequate time to fully uninstall and delete the app.
 
cam30era said:
Thanks for the suggestion. While I've found an app (WSwitch) that works for controlling the lights, I still need the Wemo app if I want to make any changes to the schedules. So I need to find a way to fully delete it, so that I can install it again. And I'm committed to too many of these Wemo switches to change horses now. But I do agree about the buggy nature of the Wemo app. In this case though, I take responsibility for rebooting my device before giving the OS adequate time to fully uninstall and delete the app.
Click to expand...
I would give Apple Care a call.
 
Three things that came into my mind reading this:
- force restarting iPhone (could help closing some buggy processes)
- connect iPhone via usb to computer with iTunes and sync (this handles some diagnostic reports to Apple and clears some system data)
- reset ‘Home Screen settings’ via iPhone reset settings menu (never used this though)
 
cam30era said:
Suggestions appreciated.
Click to expand...
Another thing to try if you have a Mac is to download Apple Configurator 2 from the Mac App Store. AC2 is an iOS management tool designed for enterprise use so it contains a lot of setup and maintenance functions.
 
MatsSkoe said:
Three things that came into my mind reading this:
- force restarting iPhone (could help closing some buggy processes)
- connect iPhone via usb to computer with iTunes and sync (this handles some diagnostic reports to Apple and clears some system data)
- reset ‘Home Screen settings’ via iPhone reset settings menu (never used this though)
Click to expand...
Tried to all three suggestions. None of them worked. But thanks for the suggestions.
 
KaliYoni said:
Another thing to try if you have a Mac is to download Apple Configurator 2 from the Mac App Store. AC2 is an iOS management tool designed for enterprise use so it contains a lot of setup and maintenance functions.
Click to expand...
That sounds like an excellent idea. Unfortunately, I don't have a Mac. But I'll see if a friend who has one is willing to try this and help me.
 
yukari said:
Well, you can always try installing the backup file, if you have a backup.
Click to expand...
This was actually an OUTSTANDING idea. When making a backup and restoring it, the actual app isn't backed up and restored. Just a "location" in the App store. I just did this and it solved my problem. Thank you so much!
 
While nuking the phone with a complete restore fixed the problem - it’s an extreme remedy. It just highlights -once again- how bad that WEMO app is. Don’t even pretend that this will be the last run in you have with that dreadful app.
It will burn you again.
 
cam30era said:
This was actually an OUTSTANDING idea. When making a backup and restoring it, the actual app isn't backed up and restored. Just a "location" in the App store. I just did this and it solved my problem. Thank you so much!
Click to expand...
Glad to hear this worked.
 
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