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tsice19

macrumors 6502a
Original poster
Feb 16, 2008
703
0
Yesterday, after using my Macbook as I normally would, I restarted it. After restarting however, I noticed that the computer was stuck on the Grey Apple screen with a spinning gear. After about three minutes of that, it went to a blue apple screen. I retryed it several times, and on the occasion, I would see a black mouse. No progress.

So, I followed all the directions here: http://docs.info.apple.com/article.html?artnum=303234

Nothing. (Thought process: "Apple, I though these things never crashed!?!?!)

So, taking matters into my own hands, I:

Booted into the install cd/disk utility and:

-Selected Macintosh HD, click on the first aid tab, and repaired permissions and the drive (which reported everything was fine:

-Then I went to install cd/reset password and re-set the pasword for my account.

I restarted, and still nothing.
Holding down shift at boot just speeds up the fan (no safe mode)
And when I boot in verboose (I think that's what it's called, its where it shows all the lines of code instead of the spinning gear) there are no reported errors.

---

So, how do I back up all my personal files (apps, music, files, pictures, documents, programs) and get to fix this.

I do have all my music on my iPod touch, which is jailbroken, so the music doesn't neccesarily need to be backed up as I can getr it off.

Also, I have the file vault on, since day one, so it may be hard to get my files.

----

I have no problem taking it to the Apple store, as long as they don't read all my personal info, apps, music, etc;. It's a new machine and still under warranty (but no apple care)

If anyone can help me, that'd be great.

-Tim


PS: For $1,500 dollars, this computer shouldn't be crashing.


EDIT: If you found this thread by searching and are having a similar problem, here's how I fixed it:

I did an archive install as detailed here

Apple on their website at this address: [url]http://docs.info.apple.com/article.html?artnum=107120[/url] (This is part of an Apple Document. I didn't write it or make it) said:
Mac OS X: About the Archive and Install feature
Last Modified on: November 12, 2007
Article: 107120
This document discusses the Archive and Install feature of the Mac OS X Installer. To learn more about this feature in Mac OS X 10.4 or later, see this document.

Tip: Before reinstalling the Mac OS in an attempt to resolve an issue, you should make sure that other, simpler issue isolation steps have been tried. You should also make a back up of important files before any Mac OS X installation.

About Archive and Install

Available in Mac OS X 10.2 and later, an Archive and Install installation automatically moves existing system files to a folder named Previous System, then installs Mac OS X again. (See tip 3.) You cannot start up your computer using a Previous System folder, nor can you "re-bless" the Previous System folder. (See tip 1.)

You can choose to preserve your user and network settings before installing. This option automatically moves existing users, Home directories, and network settings. This also skips the Setup Assistant after installation.
Note: Because the "Preserve user and network settings" option moves, not copies, existing users, Home directories, and network settings, from the Previous Systems folder to the newly installed System, these items will not exist in the Previous Systems folder after the Archive and Install is complete.

If Mac OS X is not already present, you cannot select Archive and Install. You must Install or Erase and Install instead.

How to use Archive and Install

Tip: Before starting the installation, you may wish to use Disk Utility to verify and repair the volume. See "Mac OS X 10.2: Directory Issue Verification or Repair Is Not Part of Installation".


Start up from your Mac OS X Install Disc 1 or Install DVD. If you have different versions of Mac OS X Installer discs (for example, if your computer came with version 10.3 and you later purchased and installed version 10.4), start from the disc that most closely matches the installed Mac OS X version. Usually, that's the latest (newer) version.
Select your language. The Welcome to the Mac OS X Installer window appears.
Click Continue. The Important Information window appears.
After reading or printing the information, click Continue. The Software License Agreement window appears.
After reading or printing the information, click Continue.
An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
Click the volume that you wish to install to.
Click Options. The installation options sheet appears.
Select Archive and Install.
Select the volume which already has Mac OS X installed.
You should also select Preserve Users and Network Settings, to preserve network and Home directory settings. (See notes and Related documents below.)
Click OK.
Click Continue to begin the installation.
 
$1500? The santa rosa 2ghz macbook cost $1099, you got ripped off.

Yes it will crash, its a computer, if you spent $20,000 dollars it would still crash, the macs dont crash thing is a myth, its the same parts as in a PC.

Sorry but the only advice I can give is to take it into Apple, its still under warranty, don't worry about it.
 
Have you tried putting jam in it?

What's the purpose of a comment like that? Thanks for the help.

apple store

I called them up...

$1500? The santa rosa 2ghz macbook cost $1099, you got ripped off.

Yes it will crash, its a computer, if you spent $20,000 dollars it would still crash, the macs dont crash thing is a myth, its the same parts as in a PC.

Sorry but the only advice I can give is to take it into Apple, its still under warranty, don't worry about it.

$1,099+Upgrades+Printers+Accessories= $1,500. Is it necessary to tell me I got ripped off? Just help me fix my friggen computer.
------------------

OK, so now that I'm done replying, I called Apple and they had me do an archive install with OS X. Fixed the problem.

Took a bit though.
 
$1500? The santa rosa 2ghz macbook cost $1099, you got ripped off.

Yes it will crash, its a computer, if you spent $20,000 dollars it would still crash, the macs dont crash thing is a myth, its the same parts as in a PC.

Sorry but the only advice I can give is to take it into Apple, its still under warranty, don't worry about it.

i got this little black box i call it black box of death it makes u shut down ur mac happened to me once on my macbook and once on a intel imac at school
 
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