Some Apple Watch Series 2 Repairs May Qualify for Series 3 Replacement Until Further Notice

Discussion in 'MacRumors.com News Discussion' started by MacRumors, May 6, 2019.

  1. MacRumors macrumors bot

    MacRumors

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    [​IMG]


    Until further notice, repairs of 38mm aluminum Apple Watch Series 2 models will be fulfilled with equivalent Series 3 models due to a temporary shortage of unspecified parts, according to an internal document shared with Apple Stores and Apple Authorized Service Providers today.

    [​IMG]

    The internal document, obtained by MacRumors, reminds technicians that Series 3 models require an iPhone compatible with watchOS 4 or later. Apple instructs technicians to notify iPhone 5 and iPhone 5c customers of their option to upgrade their iPhone to resolve this incompatibility.

    If a customer is unable to accept the substitute Series 3 model, Apple says they can contact Apple support to request a refund.

    Apple has offered similar Apple Watch repair substitutions in the past due to parts shortages, providing some lucky customers with an upgrade to a newer generation of the device at a fraction of the brand new price, but we obviously do not recommend abusing this temporary good-will policy.

    To initiate a repair, head to the Get Support page on Apple's website and book an appointment with an Apple Store or Apple Authorized Service Provider. We cannot guarantee that all locations will acknowledge existence of this internal policy, especially given it has no firm end date, so your mileage may vary.

    Article Link: Some Apple Watch Series 2 Repairs May Qualify for Series 3 Replacement Until Further Notice
     
  2. technole macrumors 6502

    technole

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    Apple has made radical changes from S2 to S3 and even to S4 that it kind of makes sense over time as they run out of parts supply that it’s best to move on.

    They did it with S0, just replacing those with S1. Also a radical upgrade.
     
  3. Unity451 macrumors 6502

    Unity451

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    #3
    [*Me with my fully-functioning Series 2 Apple Watch with Apple Care*]

    [​IMG]
     
  4. benshive macrumors regular

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  5. magicschoolbus macrumors 65816

    magicschoolbus

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    Time to smash your watches

    Kidding aside this is a pretty significant upgrade.
     
  6. IRockThat828pScreen macrumors regular

    IRockThat828pScreen

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    Care to explain why?
     
  7. benshive macrumors regular

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    #7
    0 is a cooler number than 4
     
  8. Baerok macrumors member

    Baerok

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    #8
    That’s true, but let’s don’t forget that Apple switched to much less durable composite back in Series 3 from ceramic one in Series 2 (just in an aluminum variant). That counts as a downgrade.
     
  9. pdaholic macrumors 65816

    pdaholic

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    Do you guys really feel the series 2 is a significant upgrade over the 3? I have a series 2 and have been debating getting a series 4 (versus waiting for the 5). I’ve got $36 that I can apply to a purchase at B&H photo that I have to use by July.

    Wondering if the newer models are faster/better at simple things like dictating a reply to a text, making a reminder, even switching songs.
     
  10. ersan191 macrumors 65816

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    #10
    I really don’t think this stuff like this should be posted, you’ll get people intentionally breaking their watches.
     
  11. infiniteentropy macrumors regular

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    #11
    How does this square with Tim Cook's reputation as a master of supply chains? This would seem to be a major point against said reputation.
     
  12. pdaholic macrumors 65816

    pdaholic

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    #12
    Just got that email from B&H photo regarding their new policy for taxes...that was motivation to purchase it now! Series 4 here on Friday.
     
  13. nicho macrumors 68030

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    #13
    Unless the new parts are cheaper than old parts.
     
  14. jml12286 macrumors member

    jml12286

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    #14
    Just switched to a series 4 from a series 2, and it is so much more usable. No more waiting 5 secs to open up a text, and siri is actually usable. The screen size is also nice. Went from 38mm to 40mm. Its the first time my watch actually feel the same like using my phone
     
  15. jaredlipsitz macrumors regular

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    #15
    I’ll tell you how. Very well. Firstly, this is probably cheaper for Apple than permanently building in additional latency into their supply chain. Secondly, the customer gets a better device. Where’s the problem?
     
  16. vmistery macrumors 6502a

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    #16
    My 42mm s2 has a crack in the screen but to be honest for the price of a repair even if the 42mm was included in this this I’d rather wait it out and get the s5 as it still works.
     
  17. kyleh22 macrumors 6502

    kyleh22

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    #17
    It may be cheaper to produce Gen 3's in high volume than Gen 2 parts in a low volume. The gen upcoming 5 may be so much better than Gen 3's that Apple is not worried about cannibalizing future sales by offering a gen 3 upgrade.

    That said, with a company the size of Apple, the CEO would be extremely removed from parts supply on a single legacy product line.
     

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