MacRumors

macrumors bot
Original poster
Apr 12, 2001
54,227
16,039



Until further notice, repairs of 38mm aluminum Apple Watch Series 2 models will be fulfilled with equivalent Series 3 models due to a temporary shortage of unspecified parts, according to an internal document shared with Apple Stores and Apple Authorized Service Providers today.

38mm-series-2.jpg

The internal document, obtained by MacRumors, reminds technicians that Series 3 models require an iPhone compatible with watchOS 4 or later. Apple instructs technicians to notify iPhone 5 and iPhone 5c customers of their option to upgrade their iPhone to resolve this incompatibility.

If a customer is unable to accept the substitute Series 3 model, Apple says they can contact Apple support to request a refund.

Apple has offered similar Apple Watch repair substitutions in the past due to parts shortages, providing some lucky customers with an upgrade to a newer generation of the device at a fraction of the brand new price, but we obviously do not recommend abusing this temporary good-will policy.

To initiate a repair, head to the Get Support page on Apple's website and book an appointment with an Apple Store or Apple Authorized Service Provider. We cannot guarantee that all locations will acknowledge existence of this internal policy, especially given it has no firm end date, so your mileage may vary.

Article Link: Some Apple Watch Series 2 Repairs May Qualify for Series 3 Replacement Until Further Notice
 

technole

macrumors 6502
Sep 22, 2017
446
532
Apple has made radical changes from S2 to S3 and even to S4 that it kind of makes sense over time as they run out of parts supply that it’s best to move on.

They did it with S0, just replacing those with S1. Also a radical upgrade.
 
Comment

Baerok

macrumors member
Feb 3, 2014
58
96
Poland
Apple has made radical changes from S2 to S3 and even to S4 that it kind of makes sense over time as they run out of parts supply that it’s best to move on.

They did it with S0, just replacing those with S1. Also a radical upgrade.

That’s true, but let’s don’t forget that Apple switched to much less durable composite back in Series 3 from ceramic one in Series 2 (just in an aluminum variant). That counts as a downgrade.
 
  • Like
Reactions: japanime
Comment

pdaholic

macrumors 65816
Jun 22, 2011
1,448
1,500
Do you guys really feel the series 2 is a significant upgrade over the 3? I have a series 2 and have been debating getting a series 4 (versus waiting for the 5). I’ve got $36 that I can apply to a purchase at B&H photo that I have to use by July.

Wondering if the newer models are faster/better at simple things like dictating a reply to a text, making a reminder, even switching songs.
 
Comment

ersan191

macrumors 68000
Oct 26, 2013
1,549
2,869
I really don’t think this stuff like this should be posted, you’ll get people intentionally breaking their watches.
 
Comment

infiniteentropy

macrumors regular
Sep 9, 2009
197
434
How does this square with Tim Cook's reputation as a master of supply chains? This would seem to be a major point against said reputation.
 
Comment

pdaholic

macrumors 65816
Jun 22, 2011
1,448
1,500
Just got that email from B&H photo regarding their new policy for taxes...that was motivation to purchase it now! Series 4 here on Friday.
 
  • Like
Reactions: xeux
Comment

jml12286

macrumors regular
May 15, 2014
109
101
Denver
Do you guys really feel the series 2 is a significant upgrade over the 3? I have a series 2 and have been debating getting a series 4 (versus waiting for the 5). I’ve got $36 that I can apply to a purchase at B&H photo that I have to use by July.

Wondering if the newer models are faster/better at simple things like dictating a reply to a text, making a reminder, even switching songs.
Just switched to a series 4 from a series 2, and it is so much more usable. No more waiting 5 secs to open up a text, and siri is actually usable. The screen size is also nice. Went from 38mm to 40mm. Its the first time my watch actually feel the same like using my phone
 
Comment

jaredlipsitz

macrumors regular
Aug 27, 2010
187
422
How does this square with Tim Cook's reputation as a master of supply chains? This would seem to be a major point against said reputation.

I’ll tell you how. Very well. Firstly, this is probably cheaper for Apple than permanently building in additional latency into their supply chain. Secondly, the customer gets a better device. Where’s the problem?
 
Comment

vmistery

Contributor
Apr 6, 2010
834
585
UK
My 42mm s2 has a crack in the screen but to be honest for the price of a repair even if the 42mm was included in this this I’d rather wait it out and get the s5 as it still works.
 
Comment

kyleh22

macrumors 6502a
Apr 26, 2012
567
722
Baltimore, MD
How does this square with Tim Cook's reputation as a master of supply chains? This would seem to be a major point against said reputation.
It may be cheaper to produce Gen 3's in high volume than Gen 2 parts in a low volume. The gen upcoming 5 may be so much better than Gen 3's that Apple is not worried about cannibalizing future sales by offering a gen 3 upgrade.

That said, with a company the size of Apple, the CEO would be extremely removed from parts supply on a single legacy product line.
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.