some contacts not showing up, but can text those contacts

Discussion in 'iPhone Tips, Help and Troubleshooting' started by dubs83, Jun 21, 2015.

  1. dubs83 macrumors regular

    Joined:
    Dec 31, 2011
    #1
    I'm having the issue where I can text a contact (i.e. put in 'mom' and be able to text her) but she doesn't show up in my contact list as a contact. Any idea why some individuals don't show up in my contacts list?

    thanks
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    Have you added those individuals to your contacts?
     
  3. dubs83 thread starter macrumors regular

    Joined:
    Dec 31, 2011
    #3
    yes. doesn't make sense either because in the 'to:' field when I create a new message, all I have to to is type their name and their number pops up and I can send them a text.
     
  4. dubs83 thread starter macrumors regular

    Joined:
    Dec 31, 2011
    #4
    anyone else have an idea on this? I can basically type a name in to send a txt message (and it shows their number and name obviously) but if that person calls me it only shows their phone number.
     
  5. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #5
    So you are saying that person is actually in your contacts with that phone number--as in you can go to your phone app or contacts app and find that person listed there--but when they call it doesn't bring up the contact information and just shows the phone number (which is already in your contacts)?
     
  6. dubs83 thread starter macrumors regular

    Joined:
    Dec 31, 2011
    #6
    sorry, not doing a good job of explaining it here. Basically, all of my contacts are pretty much gone, so when I get a call it just shows the phone number. BUT if I send a text message to someone all I have to do is put their name in the "to:" field and their phone number pops up and I'm able to send and receive text messages from that person's name, not their number. So it's almost like my iphone recognizes the name and number that go together but only with text messages. I'll probably just to the apple store this weekend to see what they say.

    Obviously I can just reenter all the contact info one by one myself but I have quite a few contacts and I know they were in my contact list at one point. Not sure if icloud or something screwed with my contact list, but still allowed me to send text messages by simply entering the persons' name.
     
  7. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #7
    Wel, messages have a record of those you sent messages to or received messages from. It's different than contacts so it can be pulling from there. So if your contacts disappeared suddenly that's a somewhat different issue. You might want to check with icloud.com to see if they are there and perhaps you can pull them from there. Or perhaps another place you would sync with, like Google.
     
  8. dubs83 thread starter macrumors regular

    Joined:
    Dec 31, 2011
    #8
    interesting. So icloud has all of my contacts. I went to itunes and it says this about my contacts. Any idea why icloud would have my contacts but my phone doesn't? i'm not well versed with icloud but do have it set to backup my stuff to icloud automatically
     

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  9. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #9
    Do you have Contacts enabled in Settings > Mail, Contacts, Calendars > iCloud?
     
  10. dubs83 thread starter macrumors regular

    Joined:
    Dec 31, 2011
    #10
    yep, I have always had it enabled
     

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  11. dubs83 thread starter macrumors regular

    Joined:
    Dec 31, 2011
    #11
    Just figured it out. I logged out of my icloud account on my iphone and then logged back in and my contacts got updated. I changed my icloud password a few weeks back and I'm guessing that was the issue. Kinda strange it didn't give me an alert to login again.

    Appreciate the help C DM.
     
  12. Gordo2014 macrumors newbie

    Joined:
    Feb 29, 2016
    #12


    Hi,

    This is an old issue you 2011 and I'm currently experiencing it. Same as you had. I can text them but can't call them and when they call me I don't see their name. By now I believe you have it figured it out...;)
     
  13. Ambiance101 macrumors newbie

    Joined:
    Nov 16, 2016
    #13


    This is 11/2016 but I just got off the phone with Apple and cleared up this problem.

    Go to setting/general/reset/ reset all settings

    This will not delete any app, contacts, or photos on your phone it only resets your phone where it will comply with your latest phone update. It will even tell you that when you get to the last button. The only thing that changed on my I6 is the home page photo was removed. Good luck!
     
  14. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #14
    That basically resets all settings to default, that's essentially it.
     
  15. egbfuhst macrumors newbie

    egbfuhst

    Joined:
    Feb 8, 2017
    Location:
    35.059037, -78.984557
    #15
    Please confirm this again.. My IPHONE just had the same problem! Will my all my text messages still exist after I reset? I have a great deal of information I don't use ICLOUD and my last backup was Oct 2016
    --- Post Merged, Feb 8, 2017 ---
    Please confirm this again.. My IPHONE just had the same problem! Will my all my text messages still exist after I reset? I have a great deal of information I don't use ICLOUD and my last backup was Oct 2016
    --- Post Merged, Feb 8, 2017 ---
    BTW THE WAY ANY IDEA WHY THIS SHH HAPPENS?
    --- Post Merged, Feb 8, 2017 ---
    How long does it take to reset and will all my text messages be there after it finishes?
     
  16. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #16
    Resetting all settings doesn't remove or affect any data, like messages, on the device. Of course if something goes wrong and you need to completely restore your device to get it working then that would wipe the data too, so it's a good idea to make sure you make a backup.
     
  17. Rene12345 macrumors newbie

    Rene12345

    Joined:
    Jun 25, 2017
    #17
    I am having the same problem. I tried to log out but it won't let me. I press Sign Out, then I am prompted to put in my password to sign out of Find My Friends, then it prompts me to reset my password. I don't want to to do this, so I said cancel.
    --- Post Merged, Jun 25, 2017 ---
    TH
    Thank you!!!! This fixed mine :)
     
  18. Stacil026 macrumors newbie

    Joined:
    Jul 25, 2017
    #18
    I have had this same issue for months and finally figured it out. If you go to 'groups' on the upper left corner in contacts you can choose what you see and don't see. This fixed it for me.
     

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