Some emails mysteriously dissappear - Microsoft Exchange - iPhone 5 to blame?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by pawspaws, Apr 5, 2015.

  1. pawspaws macrumors newbie

    Joined:
    Apr 5, 2015
    #1
    Hello

    Please, I do need some help!

    I am getting quite desperate and I have a sense that there can be actually a very simple solution. I have my work emails on too many devices - on my iPhone, iPad, iPad mini, Work Mac desktop and at home on my Macbook pro. For about 2 years now, but with an increased frequency in recent months, my emails tend to mysteriously disappear. What I mean it I see it, I read it on my iPhone, and the next thing the email is gone and I cant find it anywhere. I do not mean all emails, just one out of many.. This happens only if I see it first on iPhone (I think). I get a lot of emails, and it happens to about 1 in 200 emails. But usually it is the most important email, and from my contacts. I checked all, thrash, everything, nowhere to be found. I am getting a bad reputation as I am missing some emails, and my IT team thinks I have just deleted them.

    It is an Microsoft Exchange account. I have multiple private accounts on my iPhone as well, but this seems to be happening (or I have noticed) only for the Microsoft Exchange.

    Do any of you had a similar problem? Or know any solutions? I am thinking of not using my iPhone for emails anymore...

    Many thanks

    Please help!!!
    Lucia
     
  2. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #2
    i have a microsoft exchange account on my phone with ZERO issues. it must be the way your account it set up to sync with your device. there has to be some setting your not selecting correctly, or mailbox instructions that are messing up the sync between your device and the exchange server. when you check the emails on your computer, are they still there?
     
  3. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #3
    Is there any commonality in the emails to which this happens?
     

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