I really can't believe I did this, but when I activated my phone, I put in my business address. I then asked for a port from Verizon. Trouble was Verizon has a different address listed for me. This address issue put my account on hold, and thus all I ever saw was the "AT&T NEEDS MORE TIME" screen. I finally got the girl at AT&T to cancel the account and I was able to re-activate. It took me 30 phone calls to figure this out. This was my own stupid mistake. In my excitement I didn't think. I am posting this just n case one of you did the same thing, and need a solution.