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Some iOS Users Reporting Apple ID Error Messages When Updating Apps

I've been having the same problem on my iPhone and iPad today. I moved from the US to th UK two years ago but I don't know if that has anything to do with it.
 
I found a solution by luck, just search for the app you would like to update, then go into details of the app, proceeding into developer info where all app's of the same developer are listed, here you can open/update the app you searched in the first step
 
glenmac45 said:
Got the same message on my iPad.
I have changed country in the last year, August last, and I have had nothing but problems with the Apple System since buying an iPad Air about a month ago.
It took me about 2 weeks to get my apps transferred across.
I still cannot get Books, Videos or Films transferred. There are about 18 of those in all - I was fortunate that I choose to use Amazon/Kindle for my book purchases; from them I just accessed Amazon, inserted my password and all the books were on my iPad in next to no time.
I am now starting on transferring my music. The earliest purchase is 2004 so you can imagine how much I have accumulated over 10 years.
Apple are not particularly helpful over this, generally just quoting from the rule book and the manual. To date I far from impressed with their service and competence.
And they want the Apple Reference for each purchase made. I have 35 bundles of receipts on their system (yes, I can access the receipts), with each bundle containing a dozen or so receipts, and there can be between 1 and twenty purchases on each receipt!
I am now going things about it long hand, namely cataloguing everything, finding old backups and such like. However, unlike one or two people on this blog I am not particularly sanguine about Apple "sorting it". I suspect that their system is now starting to show its age, and reflect some of the paranoia implicit in many aspects of Apple design. They are starting to remind me of Microsoft at their zenith.
Click to expand...

Moving ones iTunes account to a new country is actually a nightmare. I have had the issue already twice. I never tried music but apps and some films worked fine, when just trying to re-buy. Once you hit purchase, a note pops up that you had already purchased this item on that Apple ID and whether you want to repurchase. With films be careful though. If one of your countries dub films, you might have problems getting the old version. Also, some apps are country-specific and you won't see there updates. Up to ios6 I had to log back in into my old country ( I kept the credit card for this) to update some apps.
 
Happened to me last night and today; downloading the updates from another WiFi connection fixed my problem.
 
sounds like the type of issues I had when my wife and I shared the same mac and one iTunes / database. There were apps I downloaded that she put on her phone, and then to update them she had to put in my info, not hers.
 
I had some problems last night too. Figured on my game release night right? Still managed to shoot up to 5th overall for role playing games tho =)
 
I had this problem this morning, but just tried to update apps and it has resolved itself. I am a user who has used the same apple id for 10 years, but did change country.

Changing country is still something that Apple hasn't fixed right, you lose all your previous countries purchase history from iTunes cloud. So unless you have them synced with iTunes you have to repurchase again.
 
Its resolved for me. Giving it a night was the only solution. I tried updating before going to sleep but it was giving the same error. However, tried it in the morning and it updated the apps. So the only solution is, have patience.
 
So beginning last night I also experienced this error. Since I've changed my email address for the Apple ID, I figured it could be the reason for the error. After searching online for some potential solution, and trying to log out and relog in, and even deleting the apps, only to find that I'm unable to reinstall them because of the same error message, I finally decided to give up.
And now there you have it. Hope they can get it fixed soon. No biggies.
 
Seems to be fixed now.

It seems to have been fixed, after having the same problem over the last 14 hours, everything has now updated as normal. Probably nothing to do with our individual AppStore IDs, just a general Apple bug.
 
Still not fixed for me. One app I'm having this issue with is Crosswords Classic (formerly Crosswords). I *did* receive a refund for it, all the way back in 2009, but I'm 99% sure I repurchased it (and have been using and updating it smoothly for the last couple of years).

My purchase history in iTunes doesn't show a repurchase, but if I go into iTunes, right-click on the app and choose "Get Info", I get this:

http://i.imgur.com/ZyEQhPj.png

Which says I purchased it on 12/11/12.

iTunes Support says they can't find any record of my purchase, which (frighteningly) sounds like purchases are disappearing. Maybe?

Anyone else still having this issue? If so, is it with apps you've received a refund for, then repurchased later?
 
This worked for me

I was having the same issue with updating Yahoo messenger. (iPhone 5, US region) I uninstalled it after a few failed update attempts, then was disappointed to learn I'd get the same message when trying to re-install it from the app store.

After trying every sort of logging out, then in....powering off, then on....hard rebooting...I was getting a tad punchy.

I was about to restore my phone to a month old backup, but decided to try something else first. I made a new Apple ID (just takes a couple minutes, a lot less time than I'd already spent banging my head against a wall), signed into my iPhone with it and was able to download the app. No biggie on a free app, but a paid app would cost you again.

I then signed back in with my old Apple ID and all was well. Sucks to have to do this, but I'm too OCD to have let the problem beat me this close to bed time.

I know it's not a perfect work around, but I hope it might help some of you.
 
I have this popup window when i try to download app Clash af Clans. I can download or update other apps, but when I try download Clasch of Clans, still I get this message. I try it download on my iPhone, iPad and iTunes on my PC, but there is this error window.
 
I too am having this problem. It is for Amazing Slow Downer, a musical app. Bought the "lite" version back in Jan 13, upgraded to full version through the app ($14.99), then had difficulty updating and iTunes then had no record of my having bought it. So I had to buy it again (another $14.99) and then, after producing proof I had paid twice, had iTunes refund the second charge (Mar 13).

It was updating perfectly until after the latest iTunes version install, now says:

"Update Unavailable with This Apple ID. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

Sounds like the new iTunes algorithm looks for refunds, for if so, then it assumes one is ineligible for updates; but once it finds a refund stops, rather than looking further back to see if there is a previous purchase!

So far no luck with iTunes CS reps, they don't seem to read my questions and explanations thoroughly. Dragging on, and on,......
 
Temporary work-around

If you're in a hurry to update the app, download it on iTunes, connect your phone to your computer and drag & drop it to your phone.
Works every time.
 
world traveler

apparently IOS is designed for moms and pops living securely at home.
My Macbook pro is 4 years old. It happens I registered in various sequences, German, French, Swiss Credit cards. I lived and traveled even in China, Indonesia Kazakhstan and I can't remember the others... Today got Yosemite and can't update Iphoto. OK, who cares? BUT I have no longer access to my pictures. Now I care.
Solution any one ? Thanks
 
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