1. I press the Shuffle button on the bottom left and don't know whether I turned shuffle on or off. How do I tell? 2. I can't sort music in my iPod. My daughter can't sort hers either - but her sort order is different from mine. We can sort outside of the iPod by selecting Name, Album, etc. Why are these column headers greyed out? 4. Why is there a playlist with my e-mail address? 5 It seems that 90s music has everything. I suppose it looks at when the CD was made. Kind of useless if so. 6. iTunes uploaded some .mpgs that I wanted in a separate playlist. So I deleted them (accidentally, I just wanted to remove it from the "music" playlist), created a playlist and moved them there. But they are still in the "music" playlist, and still get played when I run my shuffle. I have played with the sync by playlist - but "music" is not one of those options. 7. I can't get my pictures to show up in subfolders and sub-subfolders. 8. Movies don't seem to copy videos to my iPod - I have them listed if I want to synchronize them by checking them - but I have "All movies" checked.