some of my graphic work issues....

Discussion in 'Design and Graphics' started by krossfyter, Sep 27, 2006.

  1. krossfyter macrumors 601


    Jan 13, 2002
    secret city
    i have been doing various print material work for some clients for some time.

    one thing ive noticed quite frequently is in regards to them having issues with the file.

    sometimes i provide them the file on cd... sometimes through email.

    when they have trouble with these files its mostly opening them up. i work on a mac and use adobe photoshop cs. i send my files as jpegs. most of my clients use pcs. sometimes they have no issues other times they do. i want to try to minimize this issue as much as possible. is there something about changing the byte order to IBM... would this having anything to do with it? What can i do to prevent this problem?


    recently ive had an issue with a print where the figures face came out messed up... the color was off... the whites were to blown out. i tweaked the color on the computer using photoshop and used a regular monitor and my usual mac laptop monitor ... and the image looked fine on screen. when it was printed it printed messed up.

    how do you all resolves this issue? what should i calaborate my color preferences in photoshop to? what kind of monitor color settings do you all use?

    please give me any suggestions. thnx.
  2. Fukui macrumors 68000


    Jul 19, 2002
    Are you sending the files through
    If so, there is an option to always send attachements as "windows friendly."
    I'm not exactly sure what that entails, but it should be on by default, but its not.

    Also, what type of printer? Super cheap printers such as cheap laser color printers don't ship with color calibration profiles, so things turn out bad... you might look into colorsync. APple has a white paper somewhere about colorsync, you might look for it.
  3. sorryiwasdreami macrumors 6502a


    Apr 24, 2004
    way out in the sticks
    I had some issues with sending files too. Make sure that there is always an extension on the filename. It's tough because os x just knows what kind of file it is where as in windows, having no extension means it adds some wierd extension when it goes through email such as ".dat."

    Windows doesn't know how to handle a file without the proper extension.
  4. krossfyter thread starter macrumors 601


    Jan 13, 2002
    secret city

    no not through hotmail.

    when you say "white paper" do you mean instruction paper? cause i have no idea how to use colorsync. thnx.
  5. krossfyter thread starter macrumors 601


    Jan 13, 2002
    secret city

    could this be it? hmm. now im goint to have to test this out. thnx for giving me something else to trouble shoot.
  6. aricher macrumors 68020


    Feb 20, 2004
    I've had the same jpeg problem sending through Entourage to Windows Outlook users. No rhyme or reason though. I've always used .jpg as a suffix. One IT guy at my company thought that some sort of Microsoft update may have affected the ability to view .jpg files. According to him there was a .jpg exploit a year or two ago that MS fixed by having the user set their attachment viewing options. Dunno if this helps at all though.

    That print issue you're having sound like you're just using either a poorly calibrated printer, monitor or the ink supply in the printer may be running low. What kind of printer is it?
  7. MacBoobsPro macrumors 603


    Jan 10, 2006
    The first issue can be resolved by using the 'save for web' option in Photoshop. It does something to the resouce forks or something or other.

    The second im not sure about but then again I didnt really read it :p
  8. Black&Tan macrumors 6502a


    Mar 4, 2004

    Too many variables here. Calibration of monitor, calibration of printer, and output source. RGB or CMYK. Process or pantone.

    Photoshop has color settings you can set under Photoshop<Color Settings menu. Check with your printer (professional printing press not inkjet/laser) to find out what your settings should be. They may have a custom working space. Usually, unless told otherwise, I leave mine as CMYK: SWOP v2. Also, you can check your color eyedropper to view the color values of the blown out faces. If everything's at 0, then yes, the faces are blown out.

    Your screen can deceive you if it's not calibrated. Either use the ColorSync calibration utility or the Adobe version with Photoshop.
  9. macdon401 macrumors 6502


    Jul 9, 2005
    ...Don't use Hotmail, get a Gmail account
    are you using HI RES Jpeg's?
    You should convert to Hi Res PDF's for printing...not Jpegs
    ... don't convert for Web...that will be low res...72 DPI
    make sure your files are 300 DPI
    dont use email...send via FTP...!
  10. Belly-laughs macrumors 6502a


    Jun 8, 2003
    you wish
    if problems are caused by transfer via e-mail, make a zip-archive (contextual menu in finder) of the file before sending. this should protect it.

    regarding colour shifts when printing, do you send off rgb jpgs or are they cmyk?
  11. ChicoWeb macrumors 65816


    Aug 16, 2004
    Bingo. I go back and forth between Windows and OS X on a daily basis. You can always tell them to add it themselves in a file rename, but best to send it fixed.

    Calibrate your montior. I know that my powerbook isn't nearly as bright as my LCD's.

  12. abrooks macrumors 6502a

    Sep 18, 2004
    London, UK
    As far as your filing sending goes, PDF's are the best method to do this, and printing for that matter.

    But your colour problem could be related to so many things it's too difficult to even describe where to start!

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