some positive Apple experience

Discussion in 'MacBook Pro' started by ChristianJapan, Nov 26, 2010.

  1. ChristianJapan macrumors 601

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
    #1
    I recently had screwed up my MBP as I wanted to replace the internal HDD with a SSD. Not having the first time a screw driver in hand I managed to "kill" on of those little screws holding the disk down. :mad: my fault, no one else to blaim.
    So I had to go to my nearby Apple Store in Shibuya and asked them for help. They didn't had the plastic part in store and needed to order. They offered me a 13'000 JPY price tag for the repair which I was willing to pay (as kind of penalty for myself).
    But finally they just charged me the amount for the little plastic piece (1'300 JPY)

    THANK YOU Apple ! And once again a nice experience to make business with them.

    Now my uMBP works with an Intel SSD (160 GB); so I can skip the MBA and put the money on hold for the upcoming iPad 2.0
     
  2. applepearpp macrumors regular

    Joined:
    Oct 19, 2010
    #2
    glad to know everything worked fine for you after all. Apple indeed has one of the best post-purchase support in the market.
     

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