Hey everyone,
So, I'm not an active poster or anything, but when my sister comes to me with her mac problems and I (unfortunately, being a windows guy
) don't know what to do to help her identify/fix the issue, I am inclined to turn to the pros here at MacRumors! I hope you guys may have heard of this before or know a way on how to fix it.
So, tonight, my sister comes to me saying that her MSN program won't startup properly. She's running OS X Tiger I believe (Her computers a couple years old and as far as I know she didn't upgrade to leopard or snow leopard) and this problem just started happening today.
I asked her if maybe she had gotten a virus or installed any software before this started happening and she said "No." although I don't know how true that is. Regardless, I told her to try and run a virus scan to check, and she came back to me 15 minutes later saying that she tried to install a virus checker but when she tries to install it, all that happens is her finder "refreshes" (so to speak) - The top-bar at the top of her screen goes invisible and then slides back into place once the application refuses to run. No notices pop up, the application simply does not start up. The same issue is happening for her MSN program, too.
From what I saw, Firefox is working just fine, as well as a few other apps on her Mac. Have you guys ever heard of such a thing? Is it a virus? I'm not too sure since I unfortunately don't have a mac (yet!) but would be most appreciative if you guys might be able to lend a helping hand.
Thank you so much!
-Alex
So, I'm not an active poster or anything, but when my sister comes to me with her mac problems and I (unfortunately, being a windows guy
So, tonight, my sister comes to me saying that her MSN program won't startup properly. She's running OS X Tiger I believe (Her computers a couple years old and as far as I know she didn't upgrade to leopard or snow leopard) and this problem just started happening today.
I asked her if maybe she had gotten a virus or installed any software before this started happening and she said "No." although I don't know how true that is. Regardless, I told her to try and run a virus scan to check, and she came back to me 15 minutes later saying that she tried to install a virus checker but when she tries to install it, all that happens is her finder "refreshes" (so to speak) - The top-bar at the top of her screen goes invisible and then slides back into place once the application refuses to run. No notices pop up, the application simply does not start up. The same issue is happening for her MSN program, too.
From what I saw, Firefox is working just fine, as well as a few other apps on her Mac. Have you guys ever heard of such a thing? Is it a virus? I'm not too sure since I unfortunately don't have a mac (yet!) but would be most appreciative if you guys might be able to lend a helping hand.
Thank you so much!
-Alex