Some Publishers Unhappy With Apple News+ Launch and Lack of Help From Apple

Discussion in ' News Discussion' started by MacRumors, Apr 15, 2019.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Some publishers who have joined Apple News+ are unhappy with the launch of the service and have shared details on some "early headaches" with media site Digiday.

    When encouraging publications to sign up, Apple promised design resources and templates for customizing content for the Apple News format, but as it turns out, Apple is shutting out some smaller publications and "playing favorites" with larger publishers.


    All participating publishers have been provided with an email address for sending pitches for design help, but a smaller group of publishers has been provided with access to a private Slack channel.
    Apple has not provided Apple-designed article or content templates to publishers and has "largely outsourced" templates to vendors, which has resulted in bugs and other issues, along with much more work for publishers.

    Magazine publishers need to use tools to scan PDFs and convert them into individual articles and advertisements, but the technology is said to be so buggy that each issue needs to be "effectively copy- and design-edited all over again."

    Smaller magazines that don't have the resources for these full redesigns need to either invest time and money anyway or submit a PDF instead. A lot of the content within Apple News+ at the current time is PDF-based, which does not make for the greatest user reading experience.

    Publishers are also said to be frustrated with the "uneven user experience" in Apple News with the split between PDFs and the new Apple News format. "You think of Apple, and they're so design-conscious," said one publisher. "This doesn't feel like that at all."

    According to Digiday, the publishers that it spoke to said that the flaws in Apple News+ do not "bode well for its long-term future" unless Apple adapts its approach and makes some key changes to the service.

    Apple News+ users have also expressed frustration with the service, and at MacRumors we've heard numerous complaints from Apple customers confused by the unintuitive user interface and unhappy with the lack of features.

    Article Link: Some Publishers Unhappy With Apple News+ Launch and Lack of Help From Apple
  2. lazard macrumors 68000

    Jul 23, 2012
  3. Gogeta-Blue, Apr 15, 2019
    Last edited: Apr 15, 2019

    Gogeta-Blue Suspended


    Dec 10, 2018
    there you have it, the new apple under tim cook, but we are trolls and haters, i remember apple used to be real good at costumer support but just like everything else in apple, even that has declined, but of course that doesn’t have to do nothing with apple leadership, right. so not only the service sucks but also the support, welcome to the new apple, we only care about taking your money, after that you are in your own

    things will have to go bad and from bad to worse untill we finally get rid of tim so then things can go back to be good once again

    oh yes also cool because mr cook is not cool at all

    the men simply kills the asmosphere with his precense
  4. masotime macrumors 68020


    Jun 24, 2012
    San Jose, CA
    Haters and other nonsense aside, Apple has a good thing going with News+, but the team they assigned to handle the launch did a pretty bad job. Searching for articles is hard, and trying to open e.g. a WSJ article from the web on Apple News+ is more difficult than it needs to be.

    Apple should spend more money to hire more (and better) people to manage Apple News+.
  5. jlseattle macrumors 6502


    Jan 9, 2007
    Seattle WA
    I subscribed for two days and then promptly unsubscribed. They are competing with free news services, cheap magazine subscriptions, and other content in the space. So 9.99 is the cost of a yearly magazine subscription. I would need to read 12 magazines to really get value out of the service.
  6. pika2000 macrumors 603

    Jun 22, 2007
  7. jwwetzel macrumors newbie

    Apr 22, 2015
    I already canceled my trial. Absolutely horrible app/service/content/etc. Does not take advantage of devices well.
  8. calzon65 macrumors 6502a


    Jul 16, 2008
    Agreed … I don't see how Apple will make a paid news/publication service survive with so much free content across the Internet. Heck, many people get their news in 140 character bytes from Twitter anyway :rolleyes:
  9. and 1989 others macrumors regular

    Sep 21, 2016
    The quality of apples products and services have declined over the last couple of years. It's truly a shame, I was a hardened apple fan from 2005 - 2015. Now the only thing that continues to be top level are the damn prices.
  10. gsmornot macrumors 68030


    Sep 29, 2014
    I wanted to like it. BUT I had to let it go.
  11. hlevolve macrumors regular


    Aug 19, 2014
  12. nvmls macrumors 6502a


    Mar 31, 2011
    Tim plays the game like a champ, why offer support when you can exploit without it
  13. itsmilo macrumors 68020


    Sep 15, 2016
    It’s a overcrowded cluttered mess that could be so easy. Just show me a list of categories initially or a basic search to download the latest issue with a subscribe button underneath and everything appears in a alphabetic or genre order in a dedicated „my magazines“ area. Sent me a push if a new issue has been made available and downloads as soon as I finished reading the prior issue (sort of like Netflix automatic download queue function)
  14. now i see it macrumors 68040

    Jan 2, 2002
    reading pdfs on an iPhone is a traditionally miserable experience. Don't blame them
  15. normang macrumors member


    Mar 11, 2007
    Maple Grove, MN
    you've obviously never picked up a Magazine at any newsstand, they are no different, a cluttered mess, filled with ads, and a font point size that even people that don't need glasses might need readers to see
  16. I7guy macrumors Core


    Nov 30, 2013
    Gotta be in it to win it
    You’re not “trolls and haters”, as some have legitimate concerns. However having said that selective memory is sometimes at play and the focus is only on the negative and ignore the positive.

    But I dont share you’re world view of Apple.
  17. Freida macrumors 68000

    Oct 22, 2010
    Apple can't do services. Each time they do something they fail. This will be another ping :D
  18. Moonlight macrumors 6502a


    Jul 9, 2002
    Los Angeles

    I hate it, but I agree with you
  19. itsmilo macrumors 68020


    Sep 15, 2016
    Huh i am not talking about the magazines itself. I am talking about the News+ App and it’s UI before even „picking“ a magazine
  20. FriendlyPanda Suspended


    Mar 11, 2019
    Okay, honestly, who didn't see this one coming?
  21. Gogeta-Blue Suspended


    Dec 10, 2018
    fair enough, we can respectfully disagree, that’s the beauty of it, is ok to disagree, we just see things in a diferent way, nothing wrong with that

    something that i will like to mention is that i just don’t see the bad
    i see both sides of the coin
    but i am realistic, when they do something right i give then credit too
    but i can’t clap or say that is fine when they make a bendable ipad pro, bad keyboards and the list goes on

    is not my fault that tim has more bads than goods


    regards :)
  22. Piggie macrumors G3


    Feb 23, 2010
    As an avid podcast listener, I can honestly say, of the many long discussions by various people I've yet to hear anything positive about this new service.
    Other than, it's just about ok for someone who just like to light browse some stuff.
  23. Baymowe335 macrumors 601

    Oct 6, 2017
    You guys are so snarky.

    Of course Apple takes care of the larger publishers better than the smaller ones. That's just business.

    Get a grip.
  24. Westside guy macrumors 603

    Westside guy

    Oct 15, 2003
    The soggy side of the Pacific NW
    I haven't done the free trial - but since Apple keeps shoving the News+ story headlines in my face regardless, I feel like it's possible to get a sense of the quality of their offering. And I'm just not seeing the value, at least for me.
  25. snowboarder macrumors 6502

    Jun 9, 2007
    What can you expect, this guy introduced this service:


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