Some Website Radio Buttons/Checkboxes not working with Mac

Discussion in 'Mac Basics and Help' started by jay9890, Feb 25, 2012.

  1. jay9890 macrumors newbie

    Joined:
    Feb 25, 2012
    #1
    I am a recent first-time Mac purchaser, and I am finding some radio buttons and checkboxes on some websites are not working. For example - eddiebauer.com When I select an item that provides multiple views via radio buttons on the left side of the page, nothing happens when I click them. Also, the "add to shopping cart" button does not work either. The problem is isolated to my iMac - no issues when using my iPad or Dell laptop. I have also come across similar issues on two of my banking sites and other retail sites.

    This happens when using both Safari and Chrome.

    Is this an issue with the website programming or the iMac?

    Thanks in advance for any replies/comments/suggestions.
     
  2. simsaladimbamba

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    Nov 28, 2010
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    located
    #2
  3. jay9890 thread starter macrumors newbie

    Joined:
    Feb 25, 2012
    #3
    Thanks for the quick reply. I just tried viewing the same jacket in both Safari (after resetting) and Chrome - same results. Nothing happens when I try to add to the shopping cart and the more images buttons on the left do not work.

    Pretty strange.
     
  4. simsaladimbamba

    Joined:
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    #4
    What Mac OS X version do you run and does it also happen in another, even temporarily created, user account??
     
  5. jay9890 thread starter macrumors newbie

    Joined:
    Feb 25, 2012
    #5
    Mac OS X Version 10.7.3

    I just tried it using my daughter's user account, and it works fine. So the issue seems to be isolated to my user account.

    Remedies?
     
  6. simsaladimbamba

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    #6
    You could try deleting the com.apple.safari.plist file in Macintosh HD / Users / YOU / Library / Preferences / and the same for the Chrome PLIST file (same folder, just with Google or Chrome in the name).
     
  7. jay9890 thread starter macrumors newbie

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    Feb 25, 2012
    #7
    Thanks for your help - but I can't find either of those files in my library.
     
  8. simsaladimbamba

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    #8
    Have you access to your Library folder?

    If not:
    [​IMG]

    Anyway, if it is not there, then I am a bit baffled. Maybe reinstalling Safari can help.
     
  9. jay9890 thread starter macrumors newbie

    Joined:
    Feb 25, 2012
    #9
    OK - I was able to find the files following your directions.

    I have:

    com.apple.safari.plist
    com.apple.safari.plist.lockfile
    com.apple.safari.rss.plist
    com.apple.safari.rss.plist.lockfile

    Which ones do you suggest deleting?
     
  10. simsaladimbamba

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    #10
    Delete all, they are just preferences and are recreated upon restart of Safari.
     
  11. chown33 macrumors 604

    Joined:
    Aug 9, 2009
    #11
    Be sure to quit Safari before deleting the files.

    This suggests it may not just be a Safari settings-file issue. Just sayin'.
     
  12. jay9890, Feb 25, 2012
    Last edited: Feb 25, 2012

    jay9890 thread starter macrumors newbie

    Joined:
    Feb 25, 2012
    #12
    Removing those files did not work. But, I solved the problem. I had installed Ghostery on my account; this was the only difference between my account and my daughter's. Once I uninstalled it all websites/buttons/boxes starting working properly.

    Thanks for the help.
     

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