I got my MacBook Pro in the spring so it is fairly new. My husnband said something wrong and it was soo messed up nothing would happen with it it was locked up and even after restarting he said it was messed up. So he youtube how to restore it to factory settings without the disc. He said he did everything right but after it restarted it has been stuck in os utilities so he treys to reformat again and it asked for Apple ID/password and the little wheel turns and nothing happens. It is now locked up again. He said he tried restarting it and it asks what disc but there is no,options to choose from. All I know about my Mac is it is mavericks but not sure wich one and when I first got it there was an update that I did and that took several hours. Please please they'll me my computer isn't messed up I am a photographer and editing I need to do or we can't pay the bills. I need my computer back up and running ASAP luckily I back everything up.