Someone PLease help

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
I dont know what is going on. I just got my new MacPro with a X1900. As soon as i took it out of the box i hooked it up to my 20 inch widescreen with its DVI port. The computer woudl start up but there was not picture. I had to use the AVI cord inconjunction with their converter to make it work.

Now i loaded WoW. the game loaded fine but when i press "play game" the screen goes blank. I can hear the background music but cant see a picture? Is this a driver issue? if so can someone pelase tell me where i can get a new driver.

Thank you
 

suneohair

macrumors 68020
Aug 27, 2006
2,137
0
jordansampson said:
I dont know what is going on. I just got my new MacPro with a X1900. As soon as i took it out of the box i hooked it up to my 20 inch widescreen with its DVI port. The computer woudl start up but there was not picture. I had to use the AVI cord inconjunction with their converter to make it work.

Now i loaded WoW. the game loaded fine but when i press "play game" the screen goes blank. I can hear the background music but cant see a picture? Is this a driver issue? if so can someone pelase tell me where i can get a new driver.

Thank you
Are you in Windows or OS X? That would help.
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
sorry i should have gave more details. Im using OSX. i dont want to use windows ever again :p i cant seem to find mac drivers on the ATi homepage.
 

suneohair

macrumors 68020
Aug 27, 2006
2,137
0
jordansampson said:
sorry i should have gave more details. Im using OSX. i dont want to use windows ever again :p i cant seem to find mac drivers on the ATi homepage.
And chances are you wont be able to. It sounds like something is wrong with either your card or the monitor.

If you have another monitor try and duplicate what is happening on the 20".

If the same thing happens, you may have an issue with the card. I am not really sure how you could go about getting a different driver for it.

Maybe a reinstall of OS X is in order?
 

suneohair

macrumors 68020
Aug 27, 2006
2,137
0
jordansampson said:
are u serious, i just took it out of the box lastnight.
Bad components happen. Even on $2500 computers. It could have been damaged during shipment. Who knows?

You need to verify what the problem is though through elimination. Reinstall OS X. Try a different monitor. If those things dont't solve the problem it would seem that you have a hardware issue.
 

dpaanlka

macrumors 601
Nov 16, 2004
4,867
6
Illinois
Stock video cards on Macs don't usually have drivers to download, other than those provided by Apple via Software Update.

Your card is probably switching to a refresh rate your display can't support, but is telling the card that it can.

This is a common problem with cheaper displays.

What brand is it?
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
my mon is a metro. Its not the best buit it shoul dbe able to handle a game as old as WOW. i can play it fine on any PC hooked up to it. I called apple today and they said it wasnt the computer and to call Blizzard. i cant believe i paid the extra for that tec support.

as an aside, its also not playing .avi movies?
 

suneohair

macrumors 68020
Aug 27, 2006
2,137
0
jordansampson said:
my mon is a metro. Its not the best buit it shoul dbe able to handle a game as old as WOW. i can play it fine on any PC hooked up to it. I called apple today and they said it wasnt the computer and to call Blizzard. i cant believe i paid the extra for that tec support.

as an aside, its also not playing .avi movies?
Apple isnt going to help you with software that they dont make.

As far as .avi does, you are going to need the divx codec. I would recommend http://www.videolan.org/vlc/

They make a nice player, and it usually plays everything. You will need something for WMV as well like Flip4Mac.
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
i know that apple isnt going to help me with software they didnt make. However this isnt a "blizzard" problem, its a problem with their graphics card. Both my mon, as well as the game work fine on TWO diffrent PC's. On top of that for some reason MY DVI cord isnt accepted, i have to use my AVI one with thier converter.

thank you for the link. I downloaded divx already but it still wont play. i only get sound.
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
fixed... thank you to the person who told me to reseat the card, that fixed it right away. guess it wasnt a blizzard issue afterall... go figure.
 

jordansampson

macrumors member
Original poster
Aug 15, 2006
97
0
edmonton
ahahah im so unimpressed with courier companies right now. I ordered a ibook as well off of ebay. the shipping was 30$. It ended up costing me 130$ after everything was said and done.