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KOH

macrumors member
Original poster
Apr 11, 2015
42
0
When I went to try on the watch, 42mm + Link felt VERY big, and yet 42mm + everything else seemed just the right size / smaller. The link bracelets don't bend as much at the ends and therefore seem much larger(to me and the Apple Employee at least). If I wasn't going link I'd get 42mm, but since I am, I'm getting 38mm. Just something I picked up on.
 

SG1234

macrumors newbie
Apr 15, 2015
5
0
They removed links from the band for my husband at our try-on appointment at the Fair Oaks store in VA.
 

LeeKennedy

macrumors member
Mar 31, 2012
33
22
I was able to remove links during my try on sessions (and swap bands between sports and non-sport)

To be fair the guy didn't have much choice, I just got on with it
 

codeboye

macrumors member
Mar 12, 2011
66
8
What size wrist do you have?


When I went to try on the watch, 42mm + Link felt VERY big, and yet 42mm + everything else seemed just the right size / smaller. The link bracelets don't bend as much at the ends and therefore seem much larger(to me and the Apple Employee at least). If I wasn't going link I'd get 42mm, but since I am, I'm getting 38mm. Just something I picked up on.
 

Vanilla Face

macrumors 6502
Aug 11, 2013
471
150
The Apple Store guy who did my try-on appointment removed the links for me.


It would be rather stupid if they didn't. Not allowing people to actually see if the Link Bracelet fitted or not would potentially lose customers.


I wish they would have for me. I still ordered the link band though. My understanding is they aren't supposed to remove links or swap bands.
 

Upgraded

macrumors regular
Jun 19, 2010
111
5
Indiana
I had a try on appt today and they removed the links for me as well. My try on experience was great! I got right in and they let me use the entire 15 min to try on as many sizes and styles that I requested.
 

Tezcatlipoca

macrumors regular
May 23, 2012
214
6
Cambridge, UK
I wish they would have for me. I still ordered the link band though. My understanding is they aren't supposed to remove links or swap bands.

That makes no sense.

How would potential customers know if it fits if the staff won't remove links? Especially as one of the features is that it's quick and easy to remove the links, and requires no tools.

Not swapping bands would also put people off buying.


When I went to the Apple Store last Friday, everyone on my table was trying different bands, and I saw other people who were trying the Link Bracelet have links removed.


The staff were all *very* accommodating.
 

KOH

macrumors member
Original poster
Apr 11, 2015
42
0
Seriously though, I don't know how people aren't noticing this. 38mm Link looks much bigger on the wrist vs the other bands + 38mm
 

AppleSnitch

macrumors member
Apr 3, 2015
56
0
We are not allowed to remove or size links, also not allowed to swap bands, this is to save time. You should get a feel of the band without having to size it, that's all the try on is for, getting a feel of the band, not "what EXACTLY will this look like on my wrist"
 

Mr.C

macrumors 603
Apr 3, 2011
5,498
1,476
London, UK.
We are not allowed to remove or size links, also not allowed to swap bands, this is to save time. You should get a feel of the band without having to size it, that's all the try on is for, getting a feel of the band, not "what EXACTLY will this look like on my wrist"

Obviously not all Apple Store employees adhere to this policy as when I went for my try out they were doing just that for various customers.
 

Tezcatlipoca

macrumors regular
May 23, 2012
214
6
Cambridge, UK
We are not allowed to remove or size links, also not allowed to swap bands, this is to save time. You should get a feel of the band without having to size it, that's all the try on is for, getting a feel of the band, not "what EXACTLY will this look like on my wrist"

Surely anyone thinking of spending a large amount of money on the Link Bracelet (the most expensive band available) would want to know that it will *actually* fit them properly and feel good etc., rather than just get a quick "feel of the band".

The other bands are simple because they don't need re-sizing, but if you're trying on the Link Bracelet you *need* to be able to have the links removed to check the fit.

If I'd not been allowed to actually try the Link Bracelet properly at my appointment, i.e. if the staff member hadn't been allowed to remove links, then Apple would have lost a sale. There's no way I'd drop that much money on something without knowing that it would actually fit properly. I'd think that it would be safe to assume that other people would feel the same way.



OK, so you've been told it's a no no, but it seems that it isn't a hard and fast rule given the anecdotal evidence of various people in this thread and other threads, people from different cities and countries, who Apple staff happily removed links for and also allowed to swap bands completely.


Preventing people from actually properly trying the Link Bracelet, or preventing them from trying different bands to find what they like and what fits best, really goes against all the talk of the Apple Watch as a "personal" product and experience, and goes against Apple's famous focus on customer satisfaction. It makes no sense.
 
Last edited:

AppleSnitch

macrumors member
Apr 3, 2015
56
0
Obviously not all Apple Store employees adhere to this policy as when I went for my try out they were doing just that for various customers.

It's not that they don't adhere to it, some just believe it's right to do and others are just poorly trained.

----------

Surely anyone thinking of spending a large amount of money on the Link Bracelet (the most expensive band available) would want to know that it will *actually* fit them properly and feel good etc., rather than just get a quick "feel of the band".

The other bands are simple because they don't need re-sizing, but if you're trying on the Link Bracelet you *need* to be able to have the links removed to check the fit.

If I'd not been allowed to actually try the Link Bracelet properly at my appointment, i.e. if the staff member hadn't been allowed to remove links, then Apple would have lost a sale. There's no way I'd drop that much money on something without knowing that it would actually fit properly. I'd think that it would be safe to assume that other people would feel the same way.



OK, so you've been told it's a no no, but it seems that it isn't a hard and fast rule given the anecdotal evidence of various people in this thread and other threads, people from different cities and countries, who Apple staff happily removed links for and also allowed to swap bands completely.


Preventing people from actually properly trying the Link Bracelet, or preventing them from trying different bands to find what they like and what fits best, really goes against all the talk of the Apple Watch as a "personal" product and experience, and goes against Apple's famous focus on customer satisfaction. It makes no sense.

How is this preventing them from actually trying it on, you as a customer are getting the watch on your wrist. If you visit a jeweler they don't size the watch you are desiring until it is purchased. This try on experience is the same, sizing the bands is not supposed to be part of the experience and as time goes on and more people start becoming properly trained you will see this start to dwindle. Not that I wholeheartedly agree with it but if we let every customer start sizing bands and start swapping bands which truly does diminish the visual presentation of the experience, then the 15 minute appointments will turn into 30 minute appointments, not only that, links will start to go missing and so on and so forth.

Put it on your wrist, get a feel for the weight, and once you get it at home feel free to size it all you want. Same as any jewelry store that's ever existed.
 

HopefulHumanist

macrumors 6502a
Jan 28, 2015
760
570
Sorry man, but that policy is stupid. It doesn't matter what they do at jewelers because these links are freely removable. In addition, the stores should have an SS sport band model because it's the base model for that tier. Anyone with even a grain of imagination has an idea of what the material feels like. There's no point to try it on while loose, you may still end up buying a band only to find it doesn't fit well. To me, that defeats the purpose because you didn't avoid the return.

I get that time is limited but they're not doing this crap just when it's busy. In addition, if you only want to try one or two models, there is more than enough time. I'm sure Apple will get it right in the future but the experience now is dogcrap.
 

MacFan23

macrumors 6502a
Feb 17, 2010
516
699
It's not that they don't adhere to it, some just believe it's right to do and others are just poorly trained.

----------



How is this preventing them from actually trying it on, you as a customer are getting the watch on your wrist. If you visit a jeweler they don't size the watch you are desiring until it is purchased. This try on experience is the same, sizing the bands is not supposed to be part of the experience and as time goes on and more people start becoming properly trained you will see this start to dwindle. Not that I wholeheartedly agree with it but if we let every customer start sizing bands and start swapping bands which truly does diminish the visual presentation of the experience, then the 15 minute appointments will turn into 30 minute appointments, not only that, links will start to go missing and so on and so forth.

Put it on your wrist, get a feel for the weight, and once you get it at home feel free to size it all you want. Same as any jewelry store that's ever existed.

It takes seconds to resize the link bank vs having a jeweller remove links.
The store I went to was more than accommodating, and it's one of their larger stores.

Trying on 3 watches doesn't take very long, 4-5 minutes. With the left over time they let me play with another model, try swapping the bands and removing and adding links to the link band.

It's probably a soft policy they enforce depending on how busy they are/time customer has left on their appointment.
 

H3rman

macrumors 6502
Apr 16, 2015
474
21
160mm
And even when it is resized, the ends where the band meets the watch does not bend down much.

Same size wrists as me, but when I went in I just found the 38mm too small. Even with the link bracelet. The 42mm looked just perfect IMO, again, even with link bracelet.

As for the re-sizing. The guy at the store I went to re-sized it no bother. Took him less than 20 seconds to remove links, which I was quite happy about as I wanted to be sure that there was enough adjustability in the link bracelet, seeing as my wrists are on the smaller end.

I know they say it can be adjusted down to 140mm and my wrists are 160mm, but still good to see it in the flesh instead of 2nd guessing.
 
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