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Romain_H

macrumors 6502a
Original poster
Sep 20, 2021
505
428
Hi all,

I experience a super weird issue: as by title.

This is what happended:

Monday, January 16th I read the morning news at home, drove to school, opened the iPads case only to find the iPad dead. A 2018 iPad Pro 12.9.

I ordered a new iPad Pro 12.9 to receive it a day later.

Monday 30th the exact same thing happened: I read the morning news at home, drove to school, opened the iPads case only to find the iPad dead again.

Ordered a replacement, received it yesterday. Today (30 minutes earlier) I read the morning news at home, drove to school, opened the case to check if the iPad still works. Found it to work.
Grabbed a cup of coffee, opened the case (magic keyboard) - again, iPad dead.

What the heck is going on? Anyone experienced something similar?
 
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CooperBox

macrumors 68000
Try and stop driving to school, and report back on findings!;)
Seriously though, what I find difficult to comprehend is you ordered a new iPad Pro 12.9 just after the 2018 iPad Pro 12.9 appeared to be dead. Surely it would have made more sense to have performed some basic troubleshooting steps and/or requested the advise/quote for repair from an Apple store or other repair shop who deal with iPhones, iPads etc.
Have you upset anyone recently? Perhaps someone is sticking pins in an effigy of yourself or your iPad.........:eek:
 

Gregg2

macrumors 604
May 22, 2008
7,215
1,197
Milwaukee, WI
Prior to January 16th, how long had the first iPad been working properly for you? If it had already survived several trips to school, that means on the 16th something changed. And we all know that 99.999999999% of tech problems are caused by the user.
 
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Slartibart

macrumors 68040
Aug 19, 2020
3,056
2,760
does this happened while connected to a charger? What happens if you connect the “dead” 12.9 to a computer? What happens when you connect to a charger? All that after doing this.
 

floral

macrumors 65816
Jan 12, 2023
1,011
1,232
Earth
By "dead" do you mean just out of battery or totally fried?

If just out of battery, try plugging it in and see if it happens again. If it does, contact support before jumping to a replace.
 
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secretk

macrumors 65816
Oct 19, 2018
1,494
1,228
By dead I assume you mean the battery was discharged. To me it seems that maybe some app is going rogue and consumes lots of power. Can you check battery usage?

Also did you shut down the iPad and thus restart it again? Sometimes it can act out and restart can help.
 
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Romain_H

macrumors 6502a
Original poster
Sep 20, 2021
505
428
By dead I assume you mean the battery was discharged. To me it seems that maybe some app is going rogue and consumes lots of power. Can you check battery usage?

Also did you shut down the iPad and thus restart it again? Sometimes it can act out and restart can help.
No, by dead I mean dead. No reaction, no charging, nothing. Restart is not possible because its dead, it doesn't do anything
 
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ssledoux

macrumors 601
Sep 16, 2006
4,321
4,191
Down south
Sounds like the news is the problem. 😉

Seriously though, if completely dead, I’d be calling Apple support instead of just replacing repeatedly. Clearly something is going on.
 

Isamilis

macrumors 68020
Apr 3, 2012
2,125
1,035
Hi all,

I experience a super weird issue: as by title.

This is what happended:

Monday, January 16th I read the morning news at home, drove to school, opened the iPads case only to find the iPad dead. A 2018 iPad Pro 12.9.

I ordered a new iPad Pro 12.9 to receive it a day later.

Monday 30th the exact same thing happened: I read the morning news at home, drove to school, opened the iPads case only to find the iPad dead again.

Ordered a replacement, received it yesterday. Today (30 minutes earlier) I read the morning news at home, drove to school, opened the case to check if the iPad still works. Found it to work.
Grabbed a cup of coffee, opened the case (magic keyboard) - again, iPad dead.

What the heck is going on? Anyone experienced something similar?
What app or website did you use for reading news? That may be the culprit.
 

Romain_H

macrumors 6502a
Original poster
Sep 20, 2021
505
428
Prior to January 16th, how long had the first iPad been working properly for you? If it had already survived several trips to school, that means on the 16th something changed. And we all know that 99.999999999% of tech problems are caused by the user.
Right. I am an iPad owner since the first iPad. It worked for 4+ years. Now its dead. Apple Genius Bar.... no luck either.

Sidenote: i am a pretty savvy iPad user. Developping Apps included. So no, I am not someone having trouble with "new media"
 
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Madmic23

macrumors 6502a
Apr 21, 2004
898
1,027
I'm going to bet this is a software issue. I had this happen on my iPhone 13 Pro Max, and I know someone else who had it happen on their iPad. It works perfectly, and then you go to use it and the screen doesn't wake up.

If it happens again, try this solution from Apple:

Force restart iPad (models with Face ID or with Touch ID in the top button)​

If your iPad doesn’t have the Home button, do the following:
  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.
 
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Romain_H

macrumors 6502a
Original poster
Sep 20, 2021
505
428
Try and stop driving to school, and report back on findings!;)
Seriously though, what I find difficult to comprehend is you ordered a new iPad Pro 12.9 just after the 2018 iPad Pro 12.9 appeared to be dead. Surely it would have made more sense to have performed some basic troubleshooting steps and/or requested the advise/quote for repair from an Apple store or other repair shop who deal with iPhones, iPads etc.
Have you upset anyone recently? Perhaps someone is sticking pins in an effigy of yourself or your iPad.........:eek:
Of course I tried what you described. Nothing.

Noone sticks pins in it, since noone has access besides me
 

Romain_H

macrumors 6502a
Original poster
Sep 20, 2021
505
428
I'm going to bet this is a software issue. I had this happen on my iPhone 13 Pro Max, and I know someone else who had it happen on their iPad. It works perfectly, and then you go to use it and the screen doesn't wake up.

If it happens again, try this solution from Apple:

Force restart iPad (models with Face ID or with Touch ID in the top button)​

If your iPad doesn’t have the Home button, do the following:
  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.
Again: tried that, to no avail. Also Apple genius was unable to resurrect the device either
 

Isamilis

macrumors 68020
Apr 3, 2012
2,125
1,035
Not really. Today I wasn't reading anything, yet it died while sleeping
Have you tried disabling Siri, push mail and background app refresh? Or, try restore the os from scratch, but don’t restore from backup.
 

Romain_H

macrumors 6502a
Original poster
Sep 20, 2021
505
428
So weird and frustrating. Did Apple Genius suggest anything?
No, they do not seem to be interested in finding the cause. The head honcho there said this is new for him and he suggested its a software bug. Might actually be, all the devices have been updated to 16.3.

Anyway, the new one I received is on 16.1, so I'll stick with that for the time being
 

astorre

Suspended
Nov 4, 2021
157
128
look for some common denominator, did you install the same apps you had before all at once? are your other electronics ok?
could be just bad batch and you got lucky to receive two of them from it
did you test some of apps you are developing on it?
 

HobeSoundDarryl

macrumors G5
OP, your post reads like you have had this problem with 2 separate iPads: an original and then a new one. I'm interpreting it to be that you had this problem with BOTH of them. If so, that rules out a LOT of things (defective iPad, iPad battery, charging tech, etc).

We can also completely dismiss a stock software issue or 16.3 bug, else EVERYONE would be sharing this problem too.

So what variables are left?
  1. The case? If both were used in the same case and that case might step in for charging purposes (battery case or hard/keyboard case with charging passthrough?), perhaps it has some flaw that is quickly draining the battery? If it is a case with only a cut out to the Apple port for charging, rule out the case. You mention Apple's Magic keyboard. Perhaps cut that OUT of the equation to rule it out as contributing culprit?
  2. The charger(s) you are using? Have you tried a different charger? Perhaps it has failed or barely functions and you are getting only a minimal charge after- presumably- giving it the many hours it needs to charge up to full. Perhaps the charger is defective and actually damaging the iPad? Battery? I once fried an iPhone in a case by only plugging it into a new fast charge charger. Apparently the case could not manage fast charge technology and quickly trashed the iPhone. When you get to school are you connecting it to some charger tech there? Perhaps IT is defective and/or draining instead of charging? Don't use the school connections to rule that out.
  3. You? While unlikely, you should understand concepts like these do not instantly charge (hours at least). I don't see you making any reference to seeing "100%" in the upper right to confirm full charge. While these are water resistant, does yours end up getting "washed" in water? Etc.
Post #6 "dead as in dead" (not drained): implies SOMETHING is damaging 2 separate iPads. Is it only the drive to school or can you kill iPads without involving the vehicle? Does anyone's iPhone or (their) iPads also die after a comparable ride in your car? If the dead relationship is only with the car ride, what happens in the car ride? Are you using the iPad connected to the car? If so, scrutinize the connecting tech. Perhaps it is frying both iPads? Old car charger? Third party CarPlay connection?

If you are connecting them to anything in your car, try NOT connecting them for the same ride and see what happens. Maybe stop every few miles on the way and check the iPad battery indicator. Get someone to ride with you, keep the iPad on and simply watch the battery indicator as you ride. If it is dropping rapidly, there's something about the car (this seems highly unlikely but you can rule it out with a simple drive).

Are you putting the iPad in the dash window or where it can get pounded by direct sunlight. If they overheat, they will seem dead. I've made mine seem like that by taking it to a pool and letting the sun overheat it. Once it cools back down, it is usually OK again. I've since learned to be sure iDevices are well shaded.

Presumably, you will replace the dead iPad again. My suggestion: do NOT restore existing software or settings to it immediately. In other words, with it set up with ONLY Apple stock apps, get someone else with a different car to give you a ride to school. That rules out anything weird happening in/with your vehicle and any rouge apps/customized settings by you draining the battery (to death).

If that is successful, you then take it on a ride to school in your own car. Do NOT hook it to anything (usual?) in the car. Does it work fine on arrival? This rules out the car and rouge apps or your own settings (because you haven't restored to it yet).

If you do hook it to something in the car, try that on the next drive. Does it work fine on arrival? Does battery indicator on arrival show 100% or towards it? Again, stopping every few miles as you go may offer a key clue if the power reserve is dropping rapidly.

At school, are you keeping it near anything with strong magnetic field? Maybe school involves medical scanners? It is generally placed in a spot where it gets heated? Direct sunlight? Does anyone at school have it out for you and might be able to get to it and do something to it without your knowledge? Does school involve extreme cold? A frozen iPad will seem just as dead as an overheated one.

After you do those, restore your own apps & settings. I suggest on a Saturday when you do not need to head to school. Take it for a drive somewhere else and see how it does. Again, take note of the battery indicator on each open. Anything cause it to rapidly fall too fast?

Basically, if you stack up a step-by-step way of changing ONE variable at a time, you will likely discover the cause.

I highly doubt this is 16.3 bug or there would be an endless number of "me too" posts in this thread and an endless number of "me too" threads about this topic.

I hope this is helpful.
 
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Nhwhazup

macrumors 68040
Sep 2, 2010
3,458
1,704
New Hampshire
I would stay on the older software for a bit. Could be a combination of the new software and news app or link that bricks your iPads. I remember a few years back a new iOS release was bricking iPads. They came up with another new release quickly. I usually wait a few weeks to upgrade sortware just for this reason.
 
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FeliApple

macrumors 68040
Apr 8, 2015
3,678
2,078
OP, a family member once used a faulty extension cord which apparently caused some internal damage and completely killed two iPads. Like in your case, Apple couldn’t identify the cause. I’d be inclined to think that’s the reason. Like in your case, neither of the iPads would respond to anything. What are your charging them with?
 
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RaphaZ

macrumors 6502
Dec 2, 2021
252
76
OP, a family member once used a faulty extension cord which apparently caused some internal damage and completely killed two iPads. Like in your case, Apple couldn’t identify the cause. I’d be inclined to think that’s the reason. Like in your case, neither of the iPads would respond to anything. What are your charging them with?
What's a faulty extension?
 
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