Something wonky with my Apple ID password. Help!

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by KoolAid-Drink, Jun 24, 2016.

  1. KoolAid-Drink macrumors 65816

    Joined:
    Sep 18, 2013
    Location:
    California
    #1
    Okay, so my Apple ID password expires every 3 months (developer account). On Tuesday, it expired, so I reset it, entered my new password on all my devices, all good to go. This afternoon, out of the blue, my iPhone prompted me to enter my Apple ID/iCloud password in Settings. I did that, the password didn't work. I tried going to appleid.apple.com, entering the password, no go. I then reset my password, looked into my account, nothing changed. I never received an email about the password changing (other than when I legit reset my password after it failed). I called Apple Support, they said everything looked okay and could possibly be a server issue of some kind. While on the phone with Apple Support, they asked me to re-enter my Apple ID account to change my security questions. I tried entering, no go. My password stopped working again!

    The agent could do nothing, but just said to reset the password and this time, reset my security questions. I did, and got an email saying my password was changed (but before that, nothing!). I was feeling very freaked and weirded out, because this was the first time this ever happened. I even had copied the password in TextEdit and pasted it into the box, but no go (that way, I knew I definitely typed it right). Once I resetted my password, I changed my questions then signed out.

    I feel very concerned, especially as I never got an email saying my password changed when it failed. The agent was a bit unhelpful, saying there wasn't much he could do. (This was with a senior tech.) I'm at work, so it could possibly be something weird with our work wifi/Internet, but I don't know.

    What could be going on? I'm very concerned.

    Thanks. If you need any clarification, let me know.
     
  2. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #2
    I have 2fa turned on and my password has never expired. Maybe you should turn on 2fa.
     
  3. KoolAid-Drink thread starter macrumors 65816

    Joined:
    Sep 18, 2013
    Location:
    California
    #3
    That's what I also was trying to do, but as my password was orginally changed two days ago, I have to wait a few days (system policy).
     
  4. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #4
    Good luck with everything, nothing is infallible but any attempt to login to any Apple service requires verification on my iPhone.
     
  5. KoolAid-Drink thread starter macrumors 65816

    Joined:
    Sep 18, 2013
    Location:
    California
    #5
    Right. I'm trying to get help with what's going on with my account right now, however. What could have gone wrong and prompted my password to stop working, even though I never got an email saying my password was changed?
     
  6. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #6
    Trying the obvious clear you cookies and reboot your computer. Additionally, When you say stopped working what do you mean?
     

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