Song Downloaded via iTunes on iPhone has vanished

[biggrim]

Hi there people. Got a bit of a strange issue here.

I downloaded a track from iTunes on my 3Gs on Saturday afternoon and had a listen to it a couple of times. Got my reciept from iTunes store confirming my purchase (recieved two in fact) and went upstairs to sync my phone with my PC.

I had earlier that day downloaded and installed the latest iTunes (9.0.2 IIRC). Plugged phone in and everything seemed to be ok, back up - check, sync - check, transfer purchases - check. However, iTunes hung and crashed before the sync could complete.

Now the song I downloaded is neither on my iPhone or my PC and it doesn't even show up in the recently purchased tab on either.

When I click the song again on my iPhone it says that I have already purchased this, would I like to pay for it and download it again so there must be a record of it somewhere.

I think it does the same on my PC but I'm not sure. It's only £0.79 but had it been an album or and app I'd be even more annoyed.

Does anyone have any ideas as to what happened or how I could get it back without buying it again?

I'll have a look at the backup date when I get home from work and try a restore from there and keep you posted.

Until then all suggestions/theorys are appreciated.

Thanks in advance,

Grim

 

[iceterminal]

Normally you can email iTunes support and let them know. They'll, in most cases, put the song up for download for you again.

 

[biggrim]

Normally you can email iTunes support and let them know. They'll, in most cases, put the song up for download for you again.

Thanks matey. I took your advice and a nice lady from tech support emailed me back advising that the song had been made availabe for me to download again free of charge.

Thanks again