Song Downloaded via iTunes on iPhone has vanished

Discussion in 'iPhone Tips, Help and Troubleshooting' started by biggrim, Dec 14, 2009.

  1. biggrim macrumors member

    Joined:
    Jan 11, 2009
    Location:
    Glasgow, Scotland
    #1
    Hi there people. Got a bit of a strange issue here.

    I downloaded a track from iTunes on my 3Gs on Saturday afternoon and had a listen to it a couple of times. Got my reciept from iTunes store confirming my purchase (recieved two in fact) and went upstairs to sync my phone with my PC.

    I had earlier that day downloaded and installed the latest iTunes (9.0.2 IIRC). Plugged phone in and everything seemed to be ok, back up - check, sync - check, transfer purchases - check. However, iTunes hung and crashed before the sync could complete.

    Now the song I downloaded is neither on my iPhone or my PC and it doesn't even show up in the recently purchased tab on either.

    When I click the song again on my iPhone it says that I have already purchased this, would I like to pay for it and download it again so there must be a record of it somewhere.

    I think it does the same on my PC but I'm not sure. It's only £0.79 but had it been an album or and app I'd be even more annoyed.

    Does anyone have any ideas as to what happened or how I could get it back without buying it again?

    I'll have a look at the backup date when I get home from work and try a restore from there and keep you posted.

    Until then all suggestions/theorys are appreciated.

    Thanks in advance,

    Grim
     
  2. iceterminal macrumors 68000

    iceterminal

    Joined:
    May 25, 2008
    Location:
    Dallas Tx.
    #2
    Normally you can email iTunes support and let them know. They'll, in most cases, put the song up for download for you again.
     
  3. biggrim thread starter macrumors member

    Joined:
    Jan 11, 2009
    Location:
    Glasgow, Scotland
    #3
    Thanks matey. I took your advice and a nice lady from tech support emailed me back advising that the song had been made availabe for me to download again free of charge.

    Thanks again
     

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