Sonnet errors seen in system.log on MP6,1

Discussion in 'Mac Pro' started by bxs, Mar 4, 2014.

  1. bxs macrumors 6502

    Joined:
    Oct 20, 2007
    #1
    I have a Sonnet Thunderbolt-ExpressCard/34 adapter and 2-port eSATA ExpressCard/34 to connect to a 5-bay Burly eSATA Port Multiplier enclosure. To use the ExpressCard|34 I had to download the Sonnet driver software for it.

    Today while running some Adobe software the system kind of shutdown, screen went black. I pressed spacebar and the lock screen login pane displayed. I logged in and everything seemed just fine.

    I decided to scan the system.log for some clues as to what may have caused this. Here's what I found that corresponds pretty close to the time of the event described above.

    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: EDMA device error in NCQ mode
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: First error
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: updatePortsWithErrors: old val 0x0000, new 0x0010
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: setAbortedCommands:
    Mar 4 18:14:23 Titan kernel[0]: TCQPortWithError = 0x0004
    Mar 4 18:14:23 Titan kernel[0]: TCQStatus = 0x0000
    Mar 4 18:14:23 Titan kernel[0]: TCQ0OutStandingStatus = 0x0000
    Mar 4 18:14:23 Titan kernel[0]: TCQ1OutStandingStatus = 0x0000
    Mar 4 18:14:23 Titan kernel[0]: TCQ2OutStandingStatus = 0x0000
    Mar 4 18:14:23 Titan kernel[0]: TCQ3OutStandingStatus = 0x0000
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: command (host tag 0x18)(device tag 0x18) not expected, port 0x04.
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: isGoodCompletionsExpected: No commands expected to be completed. PortrNumDevError 0x0010
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: enterRequestSenseState: PortsWithErrors 0x0010
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: handlePortError: Device Error found on Port 0x04
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: insertReadLogExtCmnd: Port 0x04
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::sataEventNotify@0 EventType = SATA Error eventError Device Error
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::sataEventNotify@0 handle Device Error SATA Error
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: mvSataEnableChannelDma failed, DMA is enabled
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: ReadLogExtCompletionCB: Normal completion. Port 0x04
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) ReadLogExt: 0x18 0x00 0x41 0x40 0x33 0x41
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) ReadLogExt: 0xca 0x40 0x51 0x00 0x00 0x00
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) ReadLogExt: 0x00 0x00 0x00 0x00 0x00 0x00
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0 4: _getHostTagByDeviceTag, command entry found, host tag = 0x18, deviceTag(0x18)
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: parseReadLogExtOutPut: command tag (0x18)
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) ATA Drive Registers:
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) Error : 0040
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) SectorCount : 0000
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) LBA Low : 5133
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) LBA Mid : 0041
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) LBA High : 00ca
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) Device : 0040
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) Status : 0041
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::sataCommandCompletionCallBack@0: MV_COMPLETION_TYPE_ERROR or _ABORT code = 01 errorCause = 00000004
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATABlockStorageDriver::sHandleCommandCompletion result = 8.
    Mar 4 18:14:23 Titan kernel[0]: SonnetSATA::mv (ERROR) 51968 0: handlePortError: Finished All erring ports


    Does anyone know if these are fatal or warning errors?

    There was no i/o to/from the Burly going on at the time. It was possible that mrs/Spotlight was indexing the Burly drives... but dunno for sure.

    Should this be reported to Sonnet ?

    Thanks in advance for any insights. :)
     
  2. lwhitten macrumors newbie

    Joined:
    Dec 25, 2006
    #2
    Thunderbold & Mac Pro 6,1 shutdown

    Don't know about reporting to Sonnett, but I had something similar happen. Using old Mac Pro (1,1) as target disk over firewire-thunderbolt adapter. While getting nMP up and running, was using oMP as hard drive with music files. At one point while accessing, screen went black/shutdown as you described. Could not get it to start back up, but after a few minutes nMP started up on its' own accord.

    Yesterday however, I again turned on target mode of the oMP, and immediately after the drive icons appeared on the desktop, the nMP shut down as before. Only this time, it will not power up again.

    I did call Apple, and fairly quickly reached a Sr. Adviser, who said that Apple was aware of the problem and was researching field reports. At the moment I have a brick and not sure what to do with it. If it is a design problem, taking it back for exchange is not a sure fix.
     

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