Speaks to a larger issue in the entire tech industry.
People get an app. People learn to use the app. People like the app. Maybe the app has minor bugs but it's generally at least usable.
Then company decides to redesign app, usually for no obvious good reason. I suspect it's either someone did some (likely highly biased) UX testing, or designers just needed to ensure their job security (or maybe both). Or they needed to add a new feature or fix a bug and used it as an excuse to push some new design language that the company paid way too much to have made for them.
New app sucks, people complain. Company issues empty apology and promises to fix it "soon". In the meantime paid customers still have a crappy app for no good reason.
Now, combine that with app store models that forbid downgrades, mix in the idea that security updates come with design changes whether you like it or not, and wrap it up in an agile software dev strategy that insists on frequent updates and thus discourages really conscientious and thoroughly tested software development.
Sadly I don't see this getting better, since basically every big player in the tech industry has adopted this model, so it isn't like you can just "vote with your wallet" anymore. (On traditional PCs you might be able to use Linux to reduce your dependence on this nonsense, but even that has its own host of issues.)
www.nytimes.com
