I'd be highly hesitant to buy new gear from them now (because of the app fiasco), but my existing Sonos gear (an Arc, Sub, and Play:1's for surround) has been working great, and were purchased back when they were an upscale "it just works" tech company akin to Apple (not the same, but some of the same ideas - you pay a lot upfront and get gear that works well).I know people like Sonos, but for me I would not buy a product from that company because I don’t trust they can do a good job.
It's going to take a very long time for them to earn back their reputation, that they just pissed away over the course of a few months, with releasing the "new" app and then stonewalling/gaslighting all the customers reporting problems, instead of reverting to the old app, apologizing profusely, and then not releasing the new app until it was feature complete and thoroughly tested. I still can only imagine that someone in management got a huge "shipped on time" bonus for that - I hope it was worth tanking your company's reputation (and stock).
Oh, and the streaming box was a terrible idea for them - they would have spent a fortune getting it shipped (sounds like they already spent a small fortune on development), and it would have had a very hard time bringing something compelling to the table that Apple TV doesn't already provide - it would have been a "me too" product with a sticker shock price. And if it had had any built-in speakers, it wouldn't sell to most of their existing customer base (who, if they wanted home theater, would have already bought one of the Sonos sound bars).
The CEO said something about it getting around latency problems, but I'm running an Apple TV and a PS5 into an LG C1 via eARC and from there into the Arc, and I'm getting no perceptible latency (and this setup has been running for many years now), so I don't see a big problem to solve there. If your TV has eARC, it "just works".
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