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This review shows the Sony's call quality to be pretty bad, especially in windy conditions, which is quite common here when I'm walking around. Pity.

 
Any authorised Sony service agent should be able to get genuine parts for you. They're not exactly cheap, though, be warned!

Here's the battery for the XM2, for example. A set of ear pads costs about the same.

I had no clue about this. Very useful, thank you!
By the way, it looks like a fair price :)
 
I bought a set of these.. the bluetooth audio with drops so much with my iPhone 11 Pro Max I may end up returning them. Looks like it's a firmware issue with the headphones.. the iOS Bluetooth debugging tools constantly log the following after an audio drop. And the audio drops happen constantly..

Sep 06 08:55:30.995 HCI Event 0x0021 WH-1000XM4 Number Of Completed Packets - Handle: 0x0021 - Packets: 0x0001
Sep 06 08:55:31.006 L2CAP Send 0x0021 WH-1000XM4 Channel ID: 0x0049 Length: 0x0174 (372) [ 80 60 13 0C 02 80 9F A2 00 00 00 00 47 FC 00 00 ... ]
Sep 06 08:55:31.008 HCI Event 0x0021 WH-1000XM4 Number Of Completed Packets - Handle: 0x0021 - Packets: 0x0001
Sep 06 08:55:31.008 HCI Event 0x0021 WH-1000XM4 Number Of Completed Packets - Handle: 0x0021 - Packets: 0x0001
Sep 06 08:55:31.016 ATT Receive 0x0021 WH-1000XM4 Read Response - Value: EF3C 00FF 5A00 1E40 BDB3 03D6 000A 3E0C …
Sep 06 08:55:31.017 ATT Send 0x0021 WH-1000XM4 Read By Type Response - Response Is Malformed. Data Must Be A Multiple Of 239 Bytes
Sep 06 08:55:31.018 ATT Send 0x0021 WH-1000XM4 Read By Type Response - Response Is Malformed. Data Must Be A Multiple Of 239 Bytes
Sep 06 08:55:31.020 HCI Event 0x0021 WH-1000XM4 Number Of Completed Packets - Handle: 0x0021 - Packets: 0x0001
Sep 06 08:55:31.030 HCI Event 0x0021 WH-1000XM4 Number Of Completed Packets - Handle: 0x0021 - Packets: 0x0001
Sep 06 08:55:31.030 HCI Event 0x0021 WH-1000XM4 Number Of Completed Packets - Handle: 0x0021 - Packets: 0x0001
 
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