Soon to 'switch'

[Lord Bodak]

Re: Re: Re: Re: Not good

Originally posted by lmalave
Well, I have no retail management experience, but as a customer I wouldn't get mad and certainly wouldn't storm out of a store if a salesperson didn't come up to me. Take buying shoes, for example. I've walked into a Foot Locker and been immediately helped. And I've walked into a Prada and not immediately been helped. It's also of course worked the other way around: I've walked into a mall store and not gotten helped, and walked into a high-end store and been fawned over. But the point is, it didn't matter at all to my satisfaction as a customer, because as soon as I knew I wanted to try on a shoe, I merely flagged down the nearest salesperson and said, "Hi, I need this in a size X". You gotta take control of the situation, dude. Life's too short to wait for things to come to you.

I agree. The real test for a retail store is whether they help you when you need it, not who has to seek who out.

Lots of times I have been annoyed by salespeople b/c I walked into a store knowing exactly what I wanted and I didn't need help.

 

[iPC]

Re: Re: Re: Re: Re: Not good

Originally posted by Lord Bodak
I agree. The real test for a retail store is whether they help you when you need it, not who has to seek who out.

Lots of times I have been annoyed by salespeople b/c I walked into a store knowing exactly what I wanted and I didn't need help.

The litmus test is sales. Kind of hard to sell something if you never talk to anyone.......

I really have nothing new to add to this discussion.

 

[Lancetx]

Personally, I'd much rather be left alone when I shop at a retail store than to have an employee pestering me every 2 minutes. If it does come down to the point where I do need help though, I would be upset if nobody was available to help out whatsoever, but this doesn't sound like this was the case here.

I certainly didn't run into any of that at the Apple store where I purchased my eMac in May. I essentially was left alone to look around, compare and make up my own mind. Then when I was ready, it took all of about 10 seconds to ask an employee to come over and he then went about completing my sale. I also liked the fact that he mentioned AppleCare, .Mac, other accessories, etc, but didn't push any of them on me at all.

I guess some people want different things from their retail experiences, but personally I liked this approach far better than I would have if I were fending off employees for 20 minutes until I made up my mind exactly what I wanted to buy that day. I've been back to that store several times since then both to make purchases and to simply look around. Every time I've been given the freedom to do that without being burdened or constantly asked if I needed anything. And when I have made purchases, I've had no trouble finding someone to take my money rather promptly either.

 

[iPC]

Originally posted by Lancetx
Personally, I'd much rather be left alone when I shop at a retail store than to have an employee pestering me every 2 minutes. If it does come down to the point where I do need help though, I would be upset if nobody was available to help out whatsoever, but this doesn't sound like this was the case here.

I certainly didn't run into any of that at the Apple store where I purchased my eMac in May. I essentially was left alone to look around, compare and make up my own mind. Then when I was ready, it took all of about 10 seconds to ask an employee to come over and he then went about completing my sale. I also liked the fact that he mentioned AppleCare, .Mac, other accessories, etc, but didn't push any of them on me at all.

I guess some people want different things from their retail experiences, but personally I liked this approach far better than I would have if I were fending off employees for 20 minutes until I made up my mind exactly what I wanted to buy that day. I've been back to that store several times since then both to make purchases and to simply look around. Every time I've been given the freedom to do that without being burdened or constantly asked if I needed anything. And when I have made purchases, I've had no trouble finding someone to take my money rather promptly either.

Ok fine, don't read the thread.

I wasn't even greeted! I was in there for nearly 10 minutes. I was there to buy a PowerBook. New hardware was released the day before.

The Apple store in the Palisades Mall sucks. It is no wonder they don't sell much (I have only seen purchases 3 or 4 times in the 10 visits that I have been there - not counting my own purchases). The place needs a manager who has a clue.

I now understand my roommates term; "Apple apologists"

 

[FuzzyBallz]

... nm.

 

[iPC]

conclusion

https://forums.macrumors.com/showthread.php?s=&threadid=38769