"Sorry, but I don't know the historical music charts for your country"

jsmith189

macrumors 68000
Original poster
Jan 12, 2014
1,562
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Anyone else seeing this? It started recently I'd assume, because I use "play songs from..." quite frequently. Can't use it on my iPhone or HomePod anymore. Very disappointed if they've removed this feature for non-US residents?

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bjlawrence11

macrumors newbie
Dec 4, 2007
15
2
Toronto, Canada
It's the same for me in Canada. Disappointing as Apple Music seems to be severely hobbled with this. Asking Siri to help me find new music is supposed to be the biggest selling feature!

I'm thinking more and more about Spotify because of Siri's inability to solve some of the voice commands.
 

jsmith189

macrumors 68000
Original poster
Jan 12, 2014
1,562
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Am in the UK and the same happens here too.

Yet it’s touted as a feature on Siri’s UK page:
Yep, same here in AU. It's a big feature on the main page, but nothing.

I'm sure it used to work. I've Tweeted Apple Support - let's see if they reply with anything that might help!
It definitely did, I used it all the time lol. I got through to an engineer eventually, and the best they could say was that they don't know but that they'll monitor it. Haven't heard back since.
 

jdmagoo1

macrumors regular
May 5, 2010
180
78
Yep, same here in AU. It's a big feature on the main page, but nothing.



It definitely did, I used it all the time lol. I got through to an engineer eventually, and the best they could say was that they don't know but that they'll monitor it. Haven't heard back since.
Reviving an old thread as I’ve noticed this in Australia today as well. Hopefully it’s just a bug
 

jsmith189

macrumors 68000
Original poster
Jan 12, 2014
1,562
2,854
Reviving an old thread as I’ve noticed this in Australia today as well. Hopefully it’s just a bug
It's a year-old big if it is lol. Think this is just something they've changed, unfortunately.
 

ipedro

macrumors 601
Nov 30, 2004
4,736
5,059
Toronto, ON
It’s not a bug. I reported it last year too and I also didn’t receive any follow up.
Yesterday, I was working on an unrelated issue with my HomePod that got escalated to the very top so I had access to a senior HomePod expert at Apple. I asked him this and he got me the answer: it’s been removed. Music charts are US only.
Given that this was a top selling feature of HomePod to begin with, it’s not ok that they removed it.

This support document confirms it:
https://support.apple.com/en-us/HT208279

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orbital~debris

macrumors 6502a
Mar 3, 2004
874
1,012
England, UK, Europe
It’s not a bug. I reported it last year too and I also didn’t receive any follow up.
Yesterday, I was working on an unrelated issue with my HomePod that got escalated to the very top so I had access to a senior HomePod expert at Apple. I asked him this and he got me the answer: it’s been removed. Music charts are US only.
Given that this was a top selling feature of HomePod to begin with, it’s not ok that they removed it.

This support document confirms it:
https://support.apple.com/en-us/HT208279

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Well, that's disappointing.

Thanks for posting this followup though, @ipedro.

I'm presuming that Apple has decided it's too difficult to source a definitive answer for the historic song queries outside the USA. (Although you would have thought if anywhere aside from America, data for the UK would be possible…).
 

ipedro

macrumors 601
Nov 30, 2004
4,736
5,059
Toronto, ON
Well, that's disappointing.

Thanks for posting this followup though, @ipedro.

I'm presuming that Apple has decided it's too difficult to source a definitive answer for the historic song queries outside the USA. (Although you would have thought if anywhere aside from America, data for the UK would be possible…).
I have a vague recollection that Apple cut ties with a music industry charts company — might’ve been Billboard — over some disagreement on licensing. Who else would have that kind of historical information? Like many things related to places outside the US, Apple has bigger fish to fry and is in no rush to correct this.

It really diminishes the experience of asking Siri to play music. I, like I’m sure many people, associate the feeling music evokes by the year it was in the charts. If I want to be brought back to my childhood, I’ll play music from 86, or the year I moved out of Canada, I’ll ask Siri to give me 1991 hits, the era I came back, Play music from 2001. It’s really an important feature and it sucks that they removed it unceremoniously.