SOS! iPhone 3GS issue!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by wayland1985, Aug 31, 2009.

  1. wayland1985 macrumors 6502

    Jan 16, 2008
    We're having one helluva time getting my girlfriend's iPhone 3gs to work. We brought it in yesterday to get an issue looked at (people had difficult time hearing her... the mic would cut in and out). The Genius restored it, then told us to set the phone up as a new iPhone on her computer. Now, when we plug the phone into the computer, it starts to upload the software to the phone, and an error pops up, saying the phone cannot be restored, and is in a safe mode.

    It's a 3GS, 16gb, and her laptop is a 13" MBP running Leopard.
  2. daihard macrumors 6502a


    Feb 19, 2008
    Seattle, WA
    I would take the iPhone back to the Apple Store, this time with her MacBook Pro, so as to demonstrate what happens at the Genius Bar.
  3. wayland1985 thread starter macrumors 6502

    Jan 16, 2008
    I would, but we have a couple of problems:

    The nearest one is 30 minutes away, and our work day is long (out the door at 7, home around 8 or 9). Plus, getting another appointment will be a hassle and a half.

    I made a new account on the MBP, and tried restoring there, but had no luck, until I tried a different USB port. Now I'm able to make calls and such, but I can't sync my contact information (as it's on the other account).

    I have NO idea what has happened. It's completely bizarre...
  4. wilderness1957 macrumors regular

    Aug 17, 2009
    remove the software from your MB, DFU Restore. Make sure your iphone is connected and do not touch the plugs or phone while it is restoring.
  5. nehunte macrumors 6502


    Apr 30, 2009
    Sounds like you're gonna have to take time out of your busy day to take it in to the Genius again and have them look at it. Feel free to keep screwing around with it, but it sounds like you need a replacement. I know that sucks, but life isn't a peach.
  6. army91c macrumors 6502a

    Mar 9, 2009
    Or get yourself a nice windows based PC.... no problems here ;)

    No really, bite the bullet and make the trip.
  7. John T macrumors 68020

    John T

    Mar 18, 2006
    Before you blame the iPhone, just ask your girlfriend to check how she's holding the phone whilst making a call. It's very easy for the little finger to stray round the bottom of the phone and cover the mic. This would explain her voice cutting in and out during a call.

    Just a thought!

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