iPhone 6(S)/Plus Sound distorted and muffled when recording video, but fine everywhere else

[retta283]

I've tried to take some video with my 6S, but when I play the video back on the phone or my computer the sound is very muffled. Nearly impossible to make out anything from it. I thought maybe my mics were bad, so I tried using Voice Memos. Sound came out perfectly clear. Call quality and voice dictation are perfect too. Just a video issue. Never had this happen before and it's confusing.

 

[Newtons Apple]

I've tried to take some video with my 6S, but when I play the video back on the phone or my computer the sound is very muffled. Nearly impossible to make out anything from it. I thought maybe my mics were bad, so I tried using Voice Memos. Sound came out perfectly clear. Call quality and voice dictation are perfect too. Just a video issue. Never had this happen before and it's confusing.

Are you maybe holding your fingers over the mics? Some case can cause a problem, too.

 

[retta283]

Are you maybe holding your fingers over the mics? Some case can cause a problem, too.

I am caseless, and it happens no matter how I hold it. I tried holding it in the air with 3 fingers on the back aluminum to make sure there was no obstruction. Same thing.

 

[Newtons Apple]

Dos not make sense as the mic works fine on everything except videos.

Might be time to visit the Apple Store

 

[Lekro]

Voice memo uses the bottom mic. Video recording uses the mic on the back of the phone, the one is broken on your device.

 

[retta283]

Voice memo uses the bottom mic. Video recording uses the mic on the back of the phone, the one is broken on your device.

Can't be broken. I recorded video in the YouTube app and on Twitter, it uses the same mic and it sounds fine...