agreed and reflections
I went back to my local Apple resellers with my MBA and the guy looked at my screen. He then took it next door for the manager to look at and was told to get in touch with their workshop. However, the guy couldn't get in touch with the workshop and told me that he would get back in touch to see if it is a common problem. If it was a common problem then I would get a free repair or replacement. A couple of days later I hadn't heard back from them so I went back to the store where another member of staff told me that they would charge me £300 to get a new display. Unhappy I urged to speak to the manager but the member of staff told me he would have to speak to him. He went away to speak to him and then came back to tell me that the manager told him that I had already got my display replaced through AppleCare
I don't know what planet that manager is on but I have never had my display replaced. I then walked out the store in disgust. This has really made me lose my faith in Apple products
Sounds like my story: I went to the Retail store (2 hours from where I live) with the same problem (screen indented by space bar). They took the computer and agreed to fix it. I got it returned 2 days later with a report saying that they DO NOT cover repairs, and that I'd have to pay 115,000 Yen to fix it.
Not only that - there is now a half centimeter scratch in the screen, which wasn't there before. I don't know what they have done in the repair section, but it seems they must have been heavy handed with it. For me this is a lesson in OCD, and I'll have to let go, because there is no such thing as perfection, even if Apple would like to have you think so.
Another thought is that I am very happy with the service I received from Apple, they are always polite friendly and efficient. But, there is
no substance to the service. Basically if you purchase an Apple Care deal, you will have to jump through a thousand hoops to get anything out of it - that is my impression.
I will try to sell my macbook air and get a Pro instead, when the new one comes out. For someone like me, the air is too delicate to really be portable. If I wanted a stationary home computer, I would surely not go for a macbook air.
Have a nice day, and enjoy your computers even if they have a little flaw.