So Sunday I noticed a pretty big scratch on my space black steel screen. Do you guys think Apple would replace it under warranty or consider it an accidental damage claim? Sucks cause when I had my S0 SBSS it didn’t get a single scratch on it.
So Sunday I noticed a pretty big scratch on my space black steel screen. Do you guys think Apple would replace it under warranty or consider it an accidental damage claim? Sucks cause when I had my S0 SBSS it didn’t get a single scratch on it.
They wouldn't because it's scratched accidentally. If your model is Sapphire, it's very unlikely the screen is scratched, most likely the anti reflective layer which can be buffed off.So Sunday I noticed a pretty big scratch on my space black steel screen. Do you guys think Apple would replace it under warranty or consider it an accidental damage claim? Sucks cause when I had my S0 SBSS it didn’t get a single scratch on it.
Is it the sapphire or the coating? Saphire is actually quite scratch resistant. The coating however, is not.The sapphire screen will scratch. One of my friends just brushed up against a brick wall with his watch and it scratched big time. Apple would not fix it for free.
Which Generation Apple Watch do you have? Do you have Applecare Plus?
https://www.apple.com/support/products/watch.html
Is it the sapphire or the coating? Saphire is actually quite scratch resistant. The coating however, is not.
Of course they wouldn't cover itWarranty doesn't cover accidental damage or negligence!
Unless you can prove that Apple somehow made the scratch appear (say, factory defect causing fatigue and triggering a fracture) it wouldn't be covered under warranty because it's not the manufacturer's fault and it has not been advertised as being unscratchable.
The sapphire screen will scratch. One of my friends just brushed up against a brick wall with his watch and it scratched big time. Apple would not fix it for free.
Agree... There are plenty of sapphire watches that get scratched. I am a pretty steady user of the Garmin fenix line and people report the sapphire version of them getting scratched up every so often.
Garmin is still my go to device for fitness. For me their app is also the very best.
Apple are real arses when it comes to replacing the watch. I’ve had several issues including nearly burning my wrist and still their not interested. Just telling me it’s software.
Depends on the store you deal with as well. Every store experience will be different and respond differently based on the situation. Some stores are responsive to certain issues over others.
I went from store to AppleCare senior supper to emailing the CEO and then the customer relations manager contacted me.Depends on the store you deal with as well. Every store experience will be different and respond differently based on the situation. Some stores are responsive to certain issues over others.