Speaker and earphones not working during phone calls

Discussion in 'iPhone Tips, Help and Troubleshooting' started by sanXp, Mar 17, 2009.

  1. sanXp macrumors newbie

    Joined:
    Dec 15, 2008
    #1
    I've just noticed this problem today, I'm not getting any sound when in speaker mode or when I plug in my earphones during a phone call. The normal handset speaker works. Music, ringtones and otherwise work through the earphones and speaker. I have restored my phone twice and that did not fix it. I did not restore any backup or sync, just the fresh firmware. Does anyone know how to fix this?

    EDIT: I can hear the tones of the keypad through the speakerphone and earphones when I press the keypad on the iPhone during a call, but I can't hear whatever the other side is saying unless I yank out the earphones or disable speakerphone. This problem is very weird indeed. I'm on my 3rd restore now.
     
  2. toddmacrumors macrumors newbie

    Joined:
    Mar 19, 2009
    #2
    Have the same issue

    Please let me know if you find a fix. I'm thinking about taking mine in to an Apple store but would love to figure out a soft-fix for the problem.
     
  3. jmccullough108 macrumors 6502a

    jmccullough108

    Joined:
    Nov 2, 2008
    Location:
    St. Louis, MO
    #3
    Try to click audio sources during a phone call, and select iPhone Headset.
     
  4. toddmacrumors macrumors newbie

    Joined:
    Mar 19, 2009
    #4
    did not help

    Thanks for the reply but switching between sources doesn't seem to help. Iphone bluetooth headset works, iphone ear speaker works, speaker phone does not.
     
  5. toddmacrumors macrumors newbie

    Joined:
    Mar 19, 2009
    #5
    another note

    Another interesting note: When I plug headphones to the headphone jack, no call sound comes through. Though, like the speaker phone, number pad tones do.
     
  6. jmccullough108 macrumors 6502a

    jmccullough108

    Joined:
    Nov 2, 2008
    Location:
    St. Louis, MO
    #6
    Try to get an exchange on the headphones.. They are covered under the 1 year warranty.. Just take them to the store you bought it.. Maybe a short in the wires or something..
     
  7. toddmacrumors macrumors newbie

    Joined:
    Mar 19, 2009
    #7
    Not the issue

    The headphones are not my actual complaint. The problem is with the speakerphone not working during calls. I was just noting that there is a similar problem with the headphones. I thought it was interesting that both have issues. Makes me think there is a software fix for this.
     
  8. chomby1991 macrumors member

    Joined:
    Jul 3, 2008
    Location:
    Australia ->queensland ->Rockhampton
    #8
    Not a problem with the headphones...

    Basically its a problem with the software and the actual heaphone jacks hardware. it keeps thinking that when headphone jack is empty its actually full and vice versa, so thats why the sound comes back after putting the headphones in and when theyre out the sound is running through the headphone jack which since has nothing in it no sound at all.
    Dont know of a solution and am still looking, will let you know if i find out. sometimes i find it fixes itself
     
  9. ASN21 macrumors member

    Joined:
    Jul 11, 2008
    #9
    I am having a similar problem. The "mic" on my headphones is not working when you click it or talk through it. It is not the headphones that are messed up. I tried my headphones on a different iphone and they worked fine.

    I think my phone is no longer compatibile with the mic on the headphones. Anyone know if you can use XBM (exchange by mail) to get a new/refurb iphone? Or get a new iphone from visiting a apple store?
     

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