So, I was checking out my AT&T online account last week when I saw that I was showing 2 out of my 9 lines as being 40 bucks a month (instead of 15). One of them was indeed upgraded (my son's line, because he's an adult and didn't want to do Next or pay full price).
The other was not upgraded. Yet, AT&T thinks it was. I'm so irritated with them. I contacted a rep via chat and the rep asked me for a receipt for the phone my husband is using. Only, I bought it on 9/19 for full price at Best Buy and they (AT&T) show that I started up a new contract on 10/24. What sort of sense would it make to show them a receipt from 9/19? And I would have to try to find it, which is an ordeal.
Anyway... I did hold a phone for in store personal pickup under my husband's line, and that was on 10/24. I didn't pick it up until 10/26, and at that time, I cancelled the purchase and bought it outright. I have the reserve notice, the cancellation notice, and the sales receipt that I got from Apple via email showing that I bought it full price w/o a contract, so no issues there. That phone is the phone I'm using now (I traded out a faulty 6 plus for one that worked correctly).
Here's the thing. They want me to GO to an AT&T store and prove all this. I don't know how many of you have spent much time in an AT&T store lately, but it takes forever around here to get help in one of those damned places.
When I first complained to AT&T last week, they claimed that they had some special group that dealt with disputes and that a rep would be contacting me in 24-48 hours. Only, a week went by and NOBODY contacted me.
So, I called back last night and this whole deal with going to a store came up. It is apparently the only way they can fix it.
My question to you all...
Have any of you had this issue?
If so, did you ream them out at the store once they straightened it out and demand some sort of compensation for your time?
I mean, it's not my fault that their computer system and Apple's are all screwed up. I don't feel I should have to produce proof in a store in this digital age because they're too dense to be able to contact Apple for these documents.
Your thoughts?
The other was not upgraded. Yet, AT&T thinks it was. I'm so irritated with them. I contacted a rep via chat and the rep asked me for a receipt for the phone my husband is using. Only, I bought it on 9/19 for full price at Best Buy and they (AT&T) show that I started up a new contract on 10/24. What sort of sense would it make to show them a receipt from 9/19? And I would have to try to find it, which is an ordeal.
Anyway... I did hold a phone for in store personal pickup under my husband's line, and that was on 10/24. I didn't pick it up until 10/26, and at that time, I cancelled the purchase and bought it outright. I have the reserve notice, the cancellation notice, and the sales receipt that I got from Apple via email showing that I bought it full price w/o a contract, so no issues there. That phone is the phone I'm using now (I traded out a faulty 6 plus for one that worked correctly).
Here's the thing. They want me to GO to an AT&T store and prove all this. I don't know how many of you have spent much time in an AT&T store lately, but it takes forever around here to get help in one of those damned places.
When I first complained to AT&T last week, they claimed that they had some special group that dealt with disputes and that a rep would be contacting me in 24-48 hours. Only, a week went by and NOBODY contacted me.
So, I called back last night and this whole deal with going to a store came up. It is apparently the only way they can fix it.
My question to you all...
Have any of you had this issue?
If so, did you ream them out at the store once they straightened it out and demand some sort of compensation for your time?
I mean, it's not my fault that their computer system and Apple's are all screwed up. I don't feel I should have to produce proof in a store in this digital age because they're too dense to be able to contact Apple for these documents.
Your thoughts?
