Speck Candyshell Question

[ndb85]

Hi all, glad to be back with iPhone and iOS and happy to be a part of the community #

I had a quick question in regards to the basic Speck Candyshell cases. My gf and I both purchased iPhone 6s over the weekend and picked up Speck cases (more of a holdover for myself until I find one on Amazon I really like). I picked up the black and gray case, while she picked up one of the INK Candyshell cases. I noticed when we got home that my case seemed to wobble and not sit flush on the countertop. I could literally spin it around in a circle, spin the bottle style. Hers, however, sat perfectly still on the counter.

Thinking it was just a defective case, I went back and returned it for another one, same model and color. Before putting it on, I tested it out again on a flat surface, and again, the case spun around like a top and wouldn't sit flat on the counter.

Am I just that unlucky to pick two cases that are uneven or is this intended? Do the INK brand cases sit flat for a reason? It's kinda annoying when you have the phone sitting on a counter and you try to scroll or turn a page while reading and your phone is moving around all over the place...

Either way, will most likely return if this is common and wait to see if Speck makes changes to the case down the line. Love the durability, but can't stand this issue.

(As a side note, Speck cases are also a pain to get off!)

 

[JonathanK81]

I've had Speck cases since the first time I've owned iPhones. (the 6 Plus is the first time I've gone without a Speck, just because they aren't out yet.) Anyways, I've NEVER had that ability to spin the phone like a bottle. It's always been fully flat. I've used both regular Candyshells and Candyshell Grips. The grip obviously wouldn't spin, but the regular shouldn't either. I can't comment on the iPhone 6/6 Plus version since I don't have it, but never had that problem before.

 

[ndb85]

Yah seems a bit strange. Unless my iPhone has somehow slightly bent and is causing the case to fit with some sort of a curve, then I don't know exactly what's going on.

Anyone else with experience or with a Speck case?

 

[hak187]

I had a Speck Candyshell on my iPhone 5 and then used the same case on my 5S and it didn't sit flat. It was like the middle protruded out a little bit. I was concerned that my phone was bent so I took it out of the case, and it laid flat. So the case was just warped a little bit I guess.

 

[ndb85]

Great to hear ( I guess lol) and thank you for the confirmation!

Will more than likely return anyway, looking into a slimmer case for myself but I appreciate the feedback.

 

[dare69]

So is this spinning a fault with the earlier cases? I bought a Candyshell and really like it except that it spins wildly in a flat surface. I bought it from Amazon here in the UK and am wondering if there's any point swapping it? I have emailed And tweeted Speck CS, but they haven't replied to me.

 

[whsbuss]

When reading through Amazon reviews for the candy shell I saw Speck CS replying with "it shouldn't spin". I'm interested in the MightyShell and BestBuy has them listed now, but none in stock.

 

[dare69]

When reading through Amazon reviews for the candy shell I saw Speck CS replying with "it shouldn't spin". I'm interested in the MightyShell and BestBuy has them listed now, but none in stock.

Thanks for that. I'll ask Amazon to swap it in the hope I get a 'stable' one.

 

[phreebsd]

the speck candyshell i got (black and grey like always.. i had them for the 5 and 5s) spun on a table very easily. Would spin a good 30 seconds.
i took it off and am using the macrumors case i won. its thinner and i like it.

 

[ndb85]

Currently rocking the silicone iphone 6 Apple case. Love it. Phone stays thin, feels great, and drop test videos of them were encouraging. I have both product red and black. Pricey, but worth it.

No more Speck spinning for me.

 

[whsbuss]

Currently rocking the silicone iphone 6 Apple case. Love it. Phone stays thin, feels great, and drop test videos of them were encouraging. I have both product red and black. Pricey, but worth it.

No more Speck spinning for me.

Yes saw that video review of the Apple silicone case. I sure am hoping Speck addresses the candy shell issues. When the MightyShell comes out it the first thing I test - spinning.

 

[Smeaton1724]

Got a white candy shell case for the iPhone 6, doesn't sit flush and can spin the case around, well it does it itself when put down, rotates slightly, never had it before and had iphone 4 and still got iPhone 5 case in use. Retailer Amazon, UK.

 

[ndb85]

The funny thing is when I initially got my phone and speck case (release weekend) I thought I was going crazy. I initially saw no other reports of issues with the speck cases. All were positive with no spinning issues.

It's good to hear (I guess?) that i hadn't completely lost my mind as more and more are owners are coming out with the same complaint. Speck definitely needs to address this.

 

[JamesHP]

I had a white candyshell delivered today, just tried this. Sure enough, mine spins too. And did so for a good while without trying to stop it.

 

[whsbuss]

Have any of you contacted Speck directly?

 

[kschles]

I sent an email to Speck CS last evening about the issue. Told them I didn't even want an exchange, but was interested in purchasing another candyshell case IF the issue was fixed. Will post if I get a response.

 

[Dino F]

..its probably the slightly raised Speck logo which is causing the case to spin I guess.

 

[BuffordT]

Have any of you contacted Speck directly?

Yeah, they are sending me another case. We will see if it's fixed.

It's not the logo. The case is slightly convex.

 

[JamesHP]

I've ended up returning mine, I was originally after a sky blue Apple silicone case but they were out of stock when I bought my phone so I've gone back and managed to get one. I prefer the slimness of it, and the fact it doesn't turn my phone into a spinning top.

 

[whsbuss]

Yeah, they are sending me another case. We will see if it's fixed.

It's not the logo. The case is slightly convex.

That's good. They do have decent CS.

 

[kschles]

After contacting Speck customer service yesterday, I received the following reply:

Hello Ken,

I’m sorry to hear that your new case is owed, that should not occur. But I’m happy to help you with a replacement warranty claim and offer a style change to the CandyShell Grip to insure you will not experience this issue again. Speck offers a 1-year warranty with proof of purchase from an authorized reseller. You can read our full warranty statement here: http://www.speckproducts.com/warranty-returns

If your case was purchased within the last year, please provide us with the following information to start your claim:
• Write your full name and the current date on a piece of paper and place your case on or near it. Take a quality photo of the case, honing in on the damaged area. Please be sure to capture your name and date in the photo also.

• Then reply to this email with:
1. Your photo
2. A copy of your original purchase receipt (Reseller name, date of purchase and style of case purchased must be visible)
3. Your full name, ship to address and phone number
4. A description of your case (please specify size, model and color)
5. A brief description of the issue

We’ll review the information and as long as the damage is visible in the photo, and the case was purchased less than 12 months ago from an authorized reseller, we’ll process a warranty replacement for you. If we’re unable to see the damage in the photo, we may require the case to be submitted to us.

Please let me know if you have any questions about this process. I’m happy to help!

Best regards,
Kayla

I like that they got back to me so quickly, but I am a little disturbed with the suggestion that I switch to the grip case to avoid the bowing problem, even though they said the bowed back should not occur. I emailed them again for clarification on this issue. I already have the candy shell grip case. It's OK, but I'd prefer the regular candy shell, as along as it doesn't have this bowed back problem.

 

[ndb85]

Any word on any changes to the case yet? I'd like to have a speck case just as an option, but don't want one of the first-gen spinners.

If anyone picks one with a "fix" to the case, please let us know!

 

[kschles]

Following is my latest response from Speck CS concerning my complaint about the Candyshell. If I get a new case, I'll post about the defect...hopefully it will be better.

Hi Ken,

I've submitted your claim to our Warranty department. If they have any questions regarding your claim, they will reach out to you via email. If they have all they need, they will process the claim and you will receive an order and ship confirmation which will be your indication that the replacement case is on its way to you. If you have any further questions, please let me know. I’m very happy to help!

Thanks for choosing Speck!

Best regards,

 

[kschles]

Well, there's good news and bad news about my request for a candyshell replacement. Good news: the claim was easy to file, and I received a replacement case quickly. Bad news: the replacement has the same defect as the original - the case won't lay flat, and it wobbles and spins around.

I have seen several comments from Speck officials that this is not normal and should'nt happen, so I fail to see the point of sending me another case with the same problem as the original. I'll keep using my Tech21 Classic check case, which I like a lot (no wobbling).

 

[Chele]

This is going to sound strange but is there a difference in the plain colored ones versus the Inked line cases? I have two of the Inked cases, different patterns and neither one of them spin. Because the case is slick plastic, they will move a little on a flat surface but by no means will they spin like a top. It's strange that most of the complaints have been on the solid colored cases. I just assumed it was because they were more popular. But now I'm wondering if there's another reason. Maybe I've just been lucky.